NDIS Scheduling

2 weeks ago

Manila, National Capital Region, Philippines Outsourced Staff Full time
About the Company:
Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery.
Job Overview:
We are seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This role is well-suited for someone who is highly organised, detail-oriented, and empathetic, with the ability to manage multiple tasks in a fast-paced environment. The primary responsibilities are job booking and accurate data entry, including coordinating schedules for both drivers and care workers and communicating booking details to clients, primarily via SMS. Key Responsibilities
  • Ticket creation and scheduling
  • Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
  • Post jobs on the internal job board and assign based on availability and shift load.
  • Handle reschedules, cancellations, and urgent two-hour service requests.
  • Client communication (non-voice initially)
  • Send confirmation emails and text messages.
  • Send referral forms and service agreements.
  • Monitor CRM for signatures and follow up where needed.
  • Future voice escalation
  • Act as the first human escalation point for calls (AI) cannot resolve after hours and on weekends.
  • Manage simple customer service chats or calls such as "I can't find my support worker" or cancellations.
  • Contractor onboarding admin
  • Review and validate contractor documents. Cross-check 10+ verification items for each new contractor.
  • Maintain accuracy and compliance within the CRM.
  • Backup administrative tasks
  • General admin tasks when ticket volume is low.
  • Participate in weekly team meetings and internal training.
Desired Qualities
  • Highly empathetic and patient.
  • Strong listening skills.
  • Calm, warm, and flexible in communication.
  • Team-oriented and willing to be part of the client's internal culture (meetings, collaboration, updates).
  • Reliable home-office environment with strong primary and backup internet.
  • Attention to detail and takes pride in accuracy.
  • Comfortable working autonomously and switching between task types.
Required Skills
  • Strong admin and scheduling experience.
  • Fast, accurate data entry and CRM navigation.
  • Excellent written English for email and text communication.
  • Good spoken English for future phone escalation work.
  • Ability to follow detailed processes, check documents, and maintain accuracy.
  • Comfortable working with new systems and workflows.
Work Time Shifts 6:00 am to 2:00 pm (Sydney time) 2:00 pm to 10:00 pm (Sydney time)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • NDIS Scheduling

    2 weeks ago

    Manila, National Capital Region, Philippines Outsourced Staff Full time

    Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery.Job Overview: We are seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This role is well suited for...

  • NDIS Bookkeeper

    1 week ago

    Manila, National Capital Region, Philippines Ironbrij Full time

    Job Title: NDIS Bookkeeper with Xbert & SMM ExperienceLocation: RemoteType of Employment: Part-time Salary Range: TBAJob Summary: We are seeking a highly skilled and adaptable NDIS Bookkeeper with proven experience and a strong background in Social Media Management (SMM). The ideal candidate will not only ensure compliance and accuracy in financial...

  • NDIS Payroll and Rostering Officer

    1 week ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    Payroll and Rostering Officer – Advance Disability & Community Services Careers 100% RemoteDo you excel at accurate Australian payroll, strategic staff rostering, and thrive in care-driven environments? If you have proven experience with Australian payroll systems and NDIS regulations—and have worked as a Payroll Officer, Rostering Coordinator, NDIS...

  • Senior NDIS Rostering Co-ordinator

    5 days ago

    Manila, National Capital Region, Philippines Accusource Business Solutions Inc. Full time

    Hiraya is a leading offshore staffing solutions provider, dedicated to helping Australian SMEs streamline their business operations.  As we continue to grow, we are looking for an experienced NDIS Rostering Coordinator to join our team.Role OverviewWe are seeking a highly skilled NDIS Rostering Coordinator to manage and optimize staff scheduling using...

  • NDIS Compliance

    6 days ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    Join Us as a Compliance & Admin Officer — 100% RemoteAre you ready to raise the bar for organizational compliance, risk management, audit, and top-tier administration? If you are a Compliance and Admin Officer, Compliance Officer, Quality Assurance Officer, Audit & Compliance Coordinator, Compliance Administrator, Risk & Compliance Specialist, NDIS...

  • NDIS Scheduling

    2 weeks ago

    Manila, National Capital Region, Philippines Outsourced Staff Full time

    Key Responsibilities Ticket creation and schedulingReceive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.Post jobs on the internal job board and assign based on availability and shift load.Handle reschedules, cancellations, and urgent two-hour service requests.Client communication (non-voice initially)Send...

  • NDIS Rostering Officer

    2 weeks ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time

    Become a Rostering Officer — 100% RemoteDo you excel at staff scheduling, roster management, and team coordination? If you are a Rostering Officer, Scheduling Coordinator, Workforce Planner, Staff Scheduler, Roster Administrator, Resource Planner, Workforce Coordination Specialist, HR Scheduler, Admin Officer (Rostering), or have a background in workforce...

  • Rostering Officer

    7 days ago

    Manila, National Capital Region, Philippines Point Care Pty Ltd. Full time

    Company: Point Care Pty Ltd (Registered NDIS Provider)Location: QueenslandAbout Point Care:Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients,...

  • Senior Scheduling Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Human Nexus Full time

    Company DescriptionHuman Nexus specializes in workforce optimization and digital transformation by aligning business goals with talent strategies. With expertise in business planning, process automation, and workforce planning, Human Nexus ensures operational efficiency and builds resilient workforces to tackle future challenges. By leveraging cutting-edge...

  • Rostering Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Hammerjack Full time

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further...