Scheduling Assistant

1 day ago

Manila, National Capital Region, Philippines Virtual Rockstar Full time $40,000 - $60,000 per year

This is a remote position.

About Our Client 

This pediatric therapy clinic is a family-centered, values-driven organization committed to providing high-quality services and supportive experiences for children and their caregivers. The team prioritizes compassion, professionalism, collaboration, and clear communication across all areas of care.

Due to continued growth, the clinic is seeking a Scheduling Assistant to focus primarily on scheduling-related outreach. This role supports the clinic's existing Patient Care Coordinators by helping fill therapist schedules, assisting families with rescheduling, and following up on missed appointments. Unlike other administrative roles, this position does not serve as the primary phone handler for the clinic and will focus specifically on outbound communication and related scheduling tasks.

The Scheduling Assistant plays a key supporting role in maintaining therapist caseloads and ensuring families have consistent access to therapy sessions. Most responsibilities involve outbound calls and texts, along with returning communication related specifically to scheduling efforts. The role requires strong organization, excellent follow-through, timely documentation, and a warm communication style.

Responsibilities

Phone & Text Outreach

  • Conduct outbound calls and texts to families to help reschedule missed sessions and fill open appointment times.

  • Return calls and text messages that relate specifically to scheduling outreach efforts.

  • Provide supportive, clear communication with families needing help adjusting appointments.

  • Coordinate updates with Patient Care Coordinators when needed.

Scheduling & Caseload Support

  • Proactively fill therapist availability by contacting families with openings.

  • Track schedule gaps and initiate outreach to ensure caseload consistency.

  • Update clinic scheduling systems accurately and in real time.

Documentation & Administrative Support

  • Document all communication and scheduling actions promptly in clinic systems.

  • Maintain accurate records of outreach efforts and schedule changes.

  • Uphold HIPAA standards and protect patient confidentiality at all times.

Tools & Platforms Used

  • Office 365 – Teams, Outlook, Word, Excel

  • Clinic-specific EMR and scheduling software (training provided)

  • Phone and SMS communication platforms

Requirements

  • 1–2 years of administrative, scheduling, customer service, or healthcare office experience

  • Strong phone and written communication skills

  • Prior experience in scheduling or call-based outreach preferred

  • Familiarity with Office 365 required

  • Experience in pediatric therapy or medical settings is a plus

  • Ability to work U.S. business hours (CST preferred)

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the globe.

  • Virtual Assistant – Scheduling, Systems

    2 weeks ago

    Manila, National Capital Region, Philippines By Any Means Global, LLC Full time ₱216 - ₱684 per year

    Part-Time | Remote | 5–15 Hours/WeekWe are looking for a reliable and detail-oriented Virtual Assistant to join our team. The ideal candidate will support us with light systems management, admin tasks, scheduling, and organization to help keep our operations running smoothly.Key Responsibilities:Pause and resume client payments as neededAssist with basic...

  • Scheduling Coordinator

    5 days ago

    Manila, National Capital Region, Philippines van den Boom & Associates Full time ₱1,500,000 - ₱3,000,000 per year

    Scheduling Coordinatorvan den Boom & AssociatesRemote | PhilippinesFull Timevan den Boom & Associates is a US-based professional services firm. We specialize in supporting life science companies primarily in the roles of part-time finance, accounting, HR, and operational support.We are seeking a highly organized Scheduling Coordinator to become the next...

  • Project Scheduler

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Project SchedulerLocation: RemoteSchedule: US Hours, Central Standard Time – 9 PM to 6 AM Philippine timeJob SummaryAs a Project Scheduler, you will oversee the resource management of in-house and sub-contracted field crews. You will assist the project manager with schedule planning, coordination of tasks and monitoring the timelines of...

  • Scheduler/Intake

    7 days ago

    Manila, National Capital Region, Philippines CheckMarq Full time ₱25,000 - ₱50,000 per year

    A CheckMarq scheduler/intake acts as an liaison between our clinical team and our client agencies in a remote setting. We are currently seeking an individual to join our rapidly growing team immediately.Candidates must be available to work 9am-6pm EST for Monday-Friday.Tasks includes but not limited into the following:Scheduling visitsApproving visits as...

  • Scheduler/Intake

    2 weeks ago

    Manila, National Capital Region, Philippines CheckMarq Full time ₱250,000 - ₱450,000 per year

    A CheckMarq scheduler/intake acts as an liaison between our clinical team and our client agencies in a remote setting. We are currently seeking an individual to work our weekend coverage for Saturday/Sunday/MondayCandidates must be available to work 9am-6pm EST for weekend coverage.Tasks includes but not limited into the following:Scheduling visitsApproving...

  • Workforce Scheduler

    2 weeks ago

    Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Job ResponsibilitiesPerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis)Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents,...

  • Scheduling and Recruiting VA

    7 days ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time ₱150,000 - ₱250,000 per year

    Position: Scheduling and Recruiting VANumber of hours: __ hours/weekSchedule: TBDTasks Required:Manage and organize client's calendar.Schedule meetings, appointments, and events.Send reminders and follow-ups to ensure timely attendance.Post job openings on relevant platforms.Screen resumes and schedule interviews.Maintain candidate databases and recruitment...

  • Scheduling Coordinator 1

    7 days ago

    Manila, National Capital Region, Philippines Enterprise Mangement Solutions Inc Full time ₱283,630 - ₱1,457,100 per year

    This a Philippine-based position;NOT a US based position and the pay rate is not in US currency.ABOUT FREEDOM HEALTH SYSTEMS, INC:Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We...

  • Scheduling Coordinator 2

    2 weeks ago

    Manila, National Capital Region, Philippines Enterprise Mangement Solutions Inc Full time ₱147 per year

    This a Philippine-based position;NOT a US based position and the pay rate is not in US currency.ABOUT FREEDOM HEALTH SYSTEMS, LLC:Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We...

  • Patient Scheduling Coordinator

    5 days ago

    Manila, National Capital Region, Philippines BizForce Full time ₱300,000 - ₱600,000 per year

    BizForce is seeking an organized and detail-oriented Patient Scheduling Coordinator to join our team. As a critical component of our healthcare service operations, you will manage the appointment scheduling process, ensuring that patients receive timely access to care while maintaining smooth workflows for healthcare providers. This is an excellent...