Account Manager
4 hours ago
Manage and develop business relationships with existing NetSuite SMB customers.
• Perform account maintenance tasks, ensuring a seamless customer experience.
• Work in tandem with solution consultants to conduct annual and quarterly business reviews with customers.
• Expand customer accounts by upselling additional NetSuite modules and services.
• Act as a liaison between customers and other NetSuite departments as needed.
• Build and maintain a robust sales pipeline through campaigns and constant customer engagement.
• Accurately forecast sales on a monthly, quarterly, and annual basis.
• Formulate and execute upsell strategies aligning with organizational objectives.
• Comfortably conduct online meetings and presentations with C-level stakeholders.
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ResponsibilitiesWorks to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.
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QualificationsCareer Level - IC2
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