Voice of the Customer Manager

The Voice of the Customer Manager will be responsible for gathering and analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. The position will play a crucial role in shaping customers' perception of the brandJob Qualifications:Bachelor's degree in Technology, Marketing,...

Job Description:The Voice of the Customer Manager will be responsible for gathering and analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.Job Qualifications:Bachelor's degree in Technology, Marketing, Business Administration, or any related field.Minimum of 4 years of...

Want to be a part of one of the best BPO basketball teams in Taguig? Then this is the job for you We are looking for awesome Basketball enthusiast who wants to be a part of our team.Job overviewAs a BPO Customer Service Basketball Enthusiast, you will be responsible for competing at the highest level, developing your skills, and contributing to the success...

Required Skills and Experience:• Voice Infrastructure:o Proven experience with AudioCodes SBCs and Media Gateways, including configuration, troubleshooting, and maintenance.o Strong expertise in Cisco CUCM (Unified Communications Manager) administration, including call routing, dial plans, security, and integration with other systems.o Proficiency with...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...

As a Voice Agent Support, you will be the voice of our client(s): handling inbound and/or outbound calls, assisting customers, resolving issues, and ensuring high levels of customer satisfaction.Qualifications:Atleast 6 months BPO experienceExcellent communication skillsAmenable to work full onsite in Taguig CityAmenable to work in rotating shift...

Requirements:Bachelor's degree in Computer Science, IT, Computer Engineering, ECE, or related field (or equivalent work experience)5+ years of experience as a lead voice support engineer in enterprise infrastructure/voice network environmentsStrong experience in Cisco VoIP infrastructure, voice planning, architecture design, and optimizationNon-negotiable...

Job SummaryThe SPE-Order Management-Voice role requires a dedicated professional with 2 to 5 years of experience in managing order processes and handling customer complaints. The candidate will work from the office in a rotational shift utilizing their expertise in MS Excel and domain skills in complaint management and call center operations to ensure...

One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing outstanding support to gamers through various communication channels, including phone, email, and chat.Job Responsibilities:Provide accurate information and assistance regarding account management,...

About the RoleWe're looking for a motivated Voice Support Specialist to join our team. In this role, you'll be the first point of contact for customers, delivering excellent service across phone, email, chat, and customer portals. You'll help book and manage appointments, answer product and billing questions, and coordinate with internal teams to ensure...