Voice of the Customer Manager

Job Description:The Voice of the Customer Manager will be responsible for gathering and analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.Job Qualifications:Bachelor's degree in Technology, Marketing, Business Administration, or any related field.Minimum of 4 years of...

Required Skills and Experience:• Voice Infrastructure:o Proven experience with AudioCodes SBCs and Media Gateways, including configuration, troubleshooting, and maintenance.o Strong expertise in Cisco CUCM (Unified Communications Manager) administration, including call routing, dial plans, security, and integration with other systems.o Proficiency with...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...

Job summaryThe BPO SPE Voice role requires a professional with 3 to 5 years of experience in handling voice processes. The candidate will work in a hybrid model with rotational shifts ensuring seamless communication and support. Proficiency in MS Office and English language skills are essential for effective performance. The role does not require travel...

Job Summary:We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner....

This is possibly minimum of 6 months Months Project Based employment (Client is finalizing the details) : It is still a Full time job that you will be having a full-time schedule but as project employee, it is a contractual type to our client for a minimum of 6 Months .* Your contract will be under our company but you will be deployed to our client. Our...

Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamNo BPO experience required:Customer Service Healthcare (Local Tagalog - Voice Account)Customer Service Healthcare (Local Tagalog - Non-voice Account)Document Specialist Healthcare (US Non-Voice Account)Customer Service...

Duties & Responsibilities:Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and...

ABOUT THE ROLEWe're looking for aCustomer Support Representativewho is passionate about delivering excellent customer experiences through clear communication, empathy, and professionalism. If you have a knack for solving problems and thrive in a fast-paced environment, we'd love to have you on our teamKEY RESPONSIBILITIESProvide exceptional customer service...

Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamResponsibilitiesProvide exceptional customer service support through various non-voice channels, such as email, chat, and web formsRespond to customer inquiries, complaints, and requests in a timely and efficient mannerAssist...