CSR Quality Analyst

Position Overview:We are seeking a dynamic and experienced Sr. Director / Director of Training and Quality to lead the development and execution of training and quality programs across our Customer Service Representative (CSR) operations. This leader will play a critical role in elevating customer experience, improving operational efficiency, and ensuring...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Job Title: QA AnalystJob Type: Full-timeJob Location: Ortigas, Pasig Work Arrangement: Hybrid (Onsite: MW WFH: TTHF)QA ANALYST:Software QA Analyst is involved in the quality assurance of the project. He/She will be working with the project management and technical teams in providing a functional, usable and error-free program based on business...

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.ResponsibilitiesRegularly send standardized reporting templates and formats for various stakeholders.Ensure data accuracy and integrity in all reports by conducting regular audits and validations.Customize reports to meet the...

The Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review.Provides information to assist in the feedback and formal education process of individuals on the...

Job Summary:The QA Analyst documents workflows, tools, and systems to ensure quality checkpoints and comprehensive testing. The role supports the QA team by extending assurance across all applications, ensuring software and solutions consistently meet functional, usability, and reliability standards through structured testing and process alignment.Job...

Key Responsibilities:Review and verify customer request approvals made by contact center agents to ensure they align with internal policies and healthcare protocols.Validate Excess of Benefits (EOB) cases and ensure proper documentation and resolution are reflected in each transaction.Monitor and evaluate agent interactions (calls, emails, chat, etc.) using...