Quality Analyst
2 weeks ago
The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.
Responsibilities
- Regularly send standardized reporting templates and formats for various stakeholders.
- Ensure data accuracy and integrity in all reports by conducting regular audits and validations.
- Customize reports to meet the specific needs of different departments or business units.
- Collaborate with Business Intelligence partner to optimize data collection processes and automate reporting workflows.
- Develop and maintain documentation of reporting procedures and standards.
- Conduct thorough analysis of reporting requirements to ensure alignment with business objectives.
Qualifications
Advanced mastery of Microsoft Excel and PowerBI, adept at handling large datasets and analyzing intricate data with precision. Demonstrates keen attention to detail and accuracy. Proven experience thriving in fast-paced, deadline-driven environments.
Work Location & Setup: Pasig - Work From Home / WAH setup
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