
relationship manager
4 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Platinum Relationship Manager (PRM) delivers personalized, high-touch service to high-value clients, managing their Globe mobile, broadband, GCash, and related services. Focused on strengthening relationships, exceeding expectations, and driving loyalty, PRMs provide tailored solutions, exclusive offers, and proactive support. They balance premium client servicing with revenue growth initiatives, ensuring both customer satisfaction and portfolio expansion.
- Personalized Client Service & Relationship Management
- Serve as the dedicated account manager for high-value Platinum clients, ensuring they receive exclusive, priority service.
- Develop deep client relationships, understanding their needs, preferences, and evolving requirements across mobile, broadband, and financial services.
- Provide personalized service recommendations, ensuring clients maximize the value of their Globe Platinum services.
- Deliver white-glove customer servicing, anticipating client needs before issues arise.
- Maintain regular, proactive client engagement via calls, digital channels, and face-to-face interactions.
- Premium Service Delivery
- Ensure that all customer inquiries, service requests, and technical issues are handled with urgency and accuracy.
- Coordinate with internal teams to resolve escalations swiftly, ensuring seamless service activation, provisioning, and issue resolution.
- Act as a single point of contact for VIP clients, ensuring a hassle-free experience across all Globe services.
- Deliver proactive service notifications, such as network upgrades, exclusive perks, and account status updates.
- Customer Loyalty, Retention & Satisfaction
- Develop and execute VIP engagement programs to ensure high-value clients feel valued and prioritized.
- Implement churn prevention strategies, identifying and addressing potential dissatisfaction points before they escalate.
- Ensure Net Promoter Score (NPS) and Customer Satisfaction (CSAT) targets are met, taking proactive steps to enhance the Platinum experience.
- Provide early renewal and contract extension incentives, ensuring continued Platinum membership.
- Identify opportunities for personalized loyalty rewards, exclusive gifts, and experience-based perks.
- Revenue Growth, Upsell & Cross-Sell Execution
- Identify upsell and cross-sell opportunities, ensuring clients upgrade to the latest premium services, devices, and value-added plans.
- Offer tailored solutions for bundling Globe mobile, broadband, and digital financial services (GCash, fintech, and partner collaborations).
- Ensure clients are informed about premium offerings, exclusive content, and limited-time promotions.
- Monitor client spending behaviors and service usage patterns, recommending upgrades based on data-driven insights.
- Achieve assigned revenue targets by driving incremental ARPU (Average Revenue Per User) growth within the assigned client portfolio.
- High-Touch Client Engagement & Exclusive Experiences
- Plan and execute VIP events, private previews, and bespoke client engagement activities for high-value customers.
- Facilitate introductions to exclusive partnerships, co-branded offers, and luxury brand experiences.
- Ensure Platinum clients receive priority access to Globe innovations, new product launches, and experiential campaigns.
- Portfolio Growth, Account Expansion & Business Development
- Expand the Platinum client portfolio, ensuring acquisition of new high-value customers through referrals and strategic targeting.
- Partner with wealth management, real estate, and premium lifestyle brands to create tailored Platinum client solutions.
- Monitor and analyze customer portfolio performance, tracking revenue contributions, retention rates, and upgrade patterns.
- Provide business reviews to leadership, summarizing client insights, revenue performance, and opportunities for growth.
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
-
Relationship Manager
4 days ago
Taguig, National Capital Region, Philippines Shinhan Bank - Manila Branch Full time ₱900,000 - ₱1,200,000 per yearThis is a dynamic opportunity for a Relationship Manager to drive profitable growth and manage key client relationships within our international banking division. The ideal candidate will be a proactive, strategic thinker with a strong focus on client acquisition, financial analysis, and portfolio management.Key ResponsibilitiesStrategic Relationship...
-
Relationship Manager
4 days ago
Taguig, National Capital Region, Philippines Shinhan Bank - Manila Branch Full time ₱500,000 - ₱1,000,000 per yearJoin Our Team at Shinhan Bank - Manila BranchWe're excited to announce that Shinhan Bank - Manila Branch is hiring a Relationship Manager.As a leading international bank with our Head Office in South Korea, Shinhan Bank serves numerous corporate clients worldwide. Now's your chance to be part of a dynamic organization that values excellence and invests in...
-
Relationship Manager
7 hours ago
Taguig, National Capital Region, Philippines Robert Walters Full time $104,000 - $130,878 per yearA prestigious financial institution is seeking a Relationship Manager in Wealth Management to join their esteemed team in Bonifacio Global City. This is an exceptional opportunity for you to make a meaningful impact by nurturing and expanding relationships with high-net-worth individuals, providing tailored investment advice, and contributing directly to the...
-
Relationship Manager
2 days ago
Taguig, National Capital Region, Philippines Metrobank Full time $40,000 - $80,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Relationship Manager
1 week ago
Taguig, National Capital Region, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Relationship Manager
2 weeks ago
Taguig, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱900,000 - ₱1,200,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Customer Relationship Manager
1 week ago
Taguig, National Capital Region, Philippines Globe Telecom Full time ₱900,000 - ₱1,200,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction,...
-
Client Relationship Management
1 week ago
Taguig, National Capital Region, Philippines Marsh Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.Client managers are responsible for the growth, profitability, and client satisfaction of a book of business containing complex...
-
Client Relationship Management
4 days ago
Taguig, National Capital Region, Philippines Marsh McLennan Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.Client managers are responsible for the growth, profitability, and client satisfaction of a book of business containing complex...
-
Senior Relationship Manager
2 days ago
Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱1,500,000 - ₱2,500,000 per yearAbout the Company:DITO Telecommunity Corporation is the third largest telecommunications provider in the Philippines. It is a joint venture company comprised of Udenna Corporation, Chelsea Logistics Holdings Corp., and China Telecommunications Corporation. We are committed to providing Filipinos superior products and services of world-class quality, enabling...