Customer Service Representative

13 hours ago

Valenzuela Metro Manila, Philippines Top Gadget Phoneshop Full time ₱15,000 - ₱30,000 per year

Answer incoming calls, emails, chat, and other communication channels promptly and professionally.

Assist customers with inquiries regarding products, services, billing, and account information.

Process orders, returns, exchanges, and refunds accurately and efficiently.

Resolve customer complaints by identifying the problem, determining solutions, and following up to ensure resolution.

Maintain customer records by updating account information and documenting interactions.

Provide product/service information and guidance to help customers make informed decisions.

Escalate complex issues to the appropriate department or supervisor when necessary.

Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Collaborate with team members to improve processes and enhance the overall customer experience.

Stay updated on company products, services, and policies to provide accurate support.

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