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Customer Care Analyst/Specialist
2 days ago
Customer Care Analyst/Specialist
Job Description:
The position is mainly responsible for:
- Providing service or information, solutions and relevant details to customers.
Main Responsibilities:
- Handles cargo bookings.
Responsible in coordinating the following with concerned groups:
Special Container requirement with Equipment Control
Approval of Dangerous Goods (DG), Out of Gauge Cargo (OOG), special containers with approvers
Attends to inquiries thru e-mail and phone calls and concerns of customers.
- Sends regular vessel updates to customers.
- Coordinates with Customer Care Specialist for any assistance needed.
- Performs other functions that may be assigned from time to time by immediate superior.
Minimum Qualifications:
- Candidate must possess a Bachelor's Degree preferably in Customs Administration or any related fields of study.
- Preferably with at least one (1) year of related experience.
- Background in shipping/logistics system is an advantage.
- Must have good oral and written English communication skills
- Can start immediately
