Customer Care Analyst/Specialist

1 week ago

Paranaque City, Calabarzon, Philippines Ocean Network Express Full time ₱600,000 - ₱1,200,000 per year

Customer Care Analyst/Specialist

Job Description:

The position is mainly responsible for:

  • Providing service or information, solutions and relevant details to customers.

Main Responsibilities:

  • Handles cargo bookings.

  • Responsible in coordinating the following with concerned groups:

  • Special Container requirement with Equipment Control

  • Approval of Dangerous Goods (DG), Out of Gauge Cargo (OOG), special containers with approvers

  • Attends to inquiries thru e-mail and phone calls and concerns of customers.

  • Sends regular vessel updates to customers.
  • Coordinates with Customer Care Specialist for any assistance needed.
  • Performs other functions that may be assigned from time to time by immediate superior.

Minimum Qualifications:

  • Candidate must possess a Bachelor's Degree preferably in Customs Administration or any related fields of study.
  • Preferably with at least one (1) year of related experience.
  • Background in shipping/logistics system is an advantage.
  • Must have good oral and written English communication skills
  • Can start immediately

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