Call center agent Financial

5 days ago

Mandaue City, Central Visayas, Philippines AUXILIA INC Full time ₱180,000 - ₱300,000 per year

The opportunity

Join the dynamic team of AUXILIA INC' as a Call center agent* Financial (Block Inc. Account)* Virtual Process Hiring* WOS. In this full-time role, you will be the voice of our company, providing exceptional customer service and technical support to our valued clients. Flexibility is key, as this position can be performed remotely from the comfort of Mandaue City Cebu.

Key responsibilities

  • Handle inbound customer inquiries and requests via phone, email, and chat with professionalism and empathy
  • Provide accurate information and effective solutions to customer issues in a timely manner
  • Escalate complex problems to the appropriate team or supervisor when necessary
  • Maintain detailed records of customer interactions and log all case details
  • Continuously expand your product knowledge to better assist customers
  • Actively participate in team meetings and training sessions to improve performance
  • Adhere to all company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a customer service or call centre role, preferably within the financial services industry
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficient in using computer systems and software applications
  • Adaptable to change and able to work in a fast-paced, dynamic environment
  • A positive attitude and a passion for providing exceptional customer experiences

What we offer

At AUXILIA INC', we are committed to creating a supportive and inclusive work environment that empowers our employees to thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well-being. Join our team and be part of a company that values its people and is dedicated to delivering exceptional service to our clients.

Apply now and take the first step towards an exciting new chapter with AUXILIA INC'.

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