Help Desk Level 1

1 day ago

Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱456,000 per year

We are seeking a motivated and experienced Service Desk to join our dynamic team. This is a full-time position based in BGC, Taguig.

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

  • Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
  • Diagnose and troubleshoot a variety of hardware and software issues
  • Provide first-line support and escalate complex issues to the appropriate technical teams
  • Maintain accurate and up-to-date documentation of all support activities
  • Identify and recommend process improvements to enhance the customer experience
  • Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for:

  • Graduate of bachelor's degree in any field
  • At least 18 months of experience in a service desk or IT helpdesk role.
  • Open for candidate's who completed 1st year in college.
  • We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
  • Strong problem-solving and analytical skills to quickly identify and resolve issues
  • Excellent communication and customer service skills to effectively interact with end-users
  • Working knowledge of common desktop applications, operating systems, and hardware
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Enthusiasm for continuous learning and adaptability to new technologies
  • Willing to work onsite in Alabang, Muntinlupa

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Total Service desk experience in BPO International set-up:
  • Do you have experience in Service now?
  • Unemployed?

Education:

  • Senior High School (Required)

Experience:

  • BPO ITSD: 2 years (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

Expected Start Date: 08/25/2025

  • IT Help Desk Analyst

    1 day ago

    Taguig, National Capital Region, Philippines Movate Full time ₱250,000 - ₱500,000 per year

    Location: Upper McKinely Hill, Taguig City, Metro ManilaExperience: 1-3 years of Experience in IT Help DeskEducation: High SchoolRoles and Responsibilities:Provide first-level support via calls, emails, and tickets with a goal of first-call resolutionTroubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and morePerform...

  • Help Desk Team Lead

    1 day ago

    Taguig, National Capital Region, Philippines Annex Digital Inc. Full time $40,000 - $80,000 per year

    Company DescriptionAnnex Digital, Inc. (ADI) is a leading partner for Technology Solutions, specializing in ICT and automation systems primarily for government clients. With 20 years of experience, ADI provides up-to-date, user-friendly, value-for-money system integration solutions. The company has long-term distributorship agreements with top manufacturers...

  • Help Desk Specialist

    6 days ago

    Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    IT Support Specialist Job DescriptionThis role involves providing technical support to employees and clients, resolving hardware, software, and network-related issues.End-user support: Providing first-level support for various IT-related issues.Ticket management: Logging, tracking, and resolving help desk tickets in a timely manner.System setup &...

  • Help Desk Analyst

    1 day ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time $45,000 - $60,000 per year

    Company DescriptionIT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care...

  • IT Help Desk Analyst

    1 day ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱200,000 - ₱340,000 per year

    Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OSMust be willing to start ASAPMust be willing to work on site in McKinleyWith good communication skillsJob Type: Full-timePay: Up to Php28,000.00 per monthBenefits:Paid trainingExperience:Helpdesk Analyst: 1 year...

  • Help Desk Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeServiceDesk Full time ₱4,000 - ₱6,000

    Job Description:We are seeking a skilled Service Desk Analyst to fill this position.Responsibilities include opening, logging, prioritizing, assigning and closing tickets in the IT Service Desk.The ideal candidate will possess excellent communication and problem-solving skills with the ability to work in a fast-paced environment.They will query the user for...

  • IT Helpdesk Support- Level 1

    1 day ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 per year

    As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.Location: BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig CityJob Description:Respond to and resolve incoming IT...

  • service desk team lead

    1 day ago

    Taguig, National Capital Region, Philippines HCLTech Full time $104,000 - $130,878 per year

    Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

  • Service Desk

    1 day ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • Service Desk Team Lead

    1 day ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and...