Operations Excellence Specialist

5 hours ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time $80,000 - $120,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a data-driven Operations Excellence Specialist who thrives in solving complex business problems, transforming operations through analytics, and implementing sustainable process improvements. You will serve as a trusted consultant to clients—leading reporting automation, building dashboards, driving continuous improvement, and supporting consultative sales with strategic insights. This is your chance to partner with global clients and truly impact performance.

You will provide the best service to our partner brands by performing these tasks:

Data Analytics & Dashboarding

  • Build and automate real-time, customized client performance dashboards
  • Draw actionable insights to solve operations challenges and boost team productivity

Problem Solving & Process Consulting

  • Conduct root-cause analysis and lead data storytelling presentations
  • Recommend and implement solutions to address performance gaps
  • Spearhead and monitor transformational OD and CI initiatives
  • Evaluate the success of piloted interventions

Continuous Improvement

  • Re-engineer or improve existing policies, SOPs, and cadences
  • Establish quality tollgates and standardized micro-processes
  • Build databases, QA tools, and dashboards to enhance process consistency
  • Provide training and coaching support to drive lasting change

Client Engagement

  • Build strong relationships with clients and internal stakeholders
  • Present data-driven performance reports and recommend focused interventions
  • Partner with Sales and Client Services to align expectations and success metrics

Consultative Sales

  • Identify business opportunities and pitch operational solutions
  • Support revenue-generating initiatives alongside the Senior Manager
Who are we looking for?
  • Bachelor's degree (any field); preference for business, analytics, or industrial engineering
  • 5+ years combined experience in operations management, QA, and process improvement—BPO setup preferred
  • Advanced Excel skills – must-have
  • Strong data analysis and dashboarding experience (Power BI a plus)
  • Proven expertise in process design, policy creation, and database management
  • Excellent communication and data storytelling skills
  • Advanced presentation and stakeholder engagement abilities
  • Independent, solution-oriented, and highly organized
  • Strong project management skills
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

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