Operational Excellence Analyst

4 days ago

Pasig, National Capital Region, Philippines JRS Business Corporation Full time $104,000 - $130,878 per year

The Operational Excellence Analyst plays a key role in identifying, analyzing, and improving operational processes within the operations. This role focuses on enhancing efficiency, reducing costs, improving service quality, and ensuring the delivery runs smoothly. The analyst collaborates with cross-functional teams to implement best practices, monitor performance metrics, and drive continuous improvement initiatives.

Duties and Responsibilities:

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Qualifications

● Bachelor's degree in Industrial Engineering, Business Administration, Logistics, or related field

● At least 1 year experience in operations, process improvement, or data analysis (experience in courier/logistics is an advantage)

● Knowledge of Lean, Six Sigma, or Kaizen methodologies (certification is a plus)

● Strong analytical skills and proficiency in tools like Excel

● Excellent communication, coordination, and problem-solving skills

● Willingness to travel for branch immersions, field observations, and training

Preferred Skills

· Experience with courier operations, logistics networks, or process documentation

· Ability to conduct time and motion study to measure productivity and recommend workload balancing, manpower optimization, and process redesign

· Ability to manage multiple priorities in a fast-paced environment

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