Customer Service Representative- WFH

5 days ago


Quezon City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱150,000 - ₱250,000 per year
  • Respond promptly to customer inquiries via email, chat, and/or phone during night shift hours.
  • Assist customers with order placement, tracking, returns, and general inquiries.
  • Handle complaints and provide appropriate solutions within established timelines.
  • Document and update customer interactions in the CRM system accurately.
  • Monitor and escalate urgent concerns to the appropriate department or supervisor.
  • Ensure compliance with company policies, data privacy, and quality standards.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Job Qualifications:

  • At least Associate graduate of any course
  • With 1 year work experience as CSR.
  • With exposure in E-commerce platform is an advantage.
  • Proficiency in using CRM tools, email platforms, and MS Office applications.
  • Willing to work night shifts, weekends, and holidays as needed.
  • Ability to work independently with minimal supervision.

Job Type: Temporary

Contract length: 3 months

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Would you be open to a 3-month contract ?YES or NO.

Work Location: In person



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