Technical Support Representative

23 hours ago


Dumaguete, Central Visayas, Philippines ECE Consulting Group Full time

The Technical Support Representative is responsible for providing excellent customer service by handling product-related inquiries, troubleshooting technical issues, and resolving customer concerns in a timely and professional manner. The role requires strong communication skills, patience, and a customer-first mindset to ensure every client receives the best possible support experience.

Key Responsibilities:

  • Handle customer complaints, questions, and product return requests with empathy and professionalism.
  • Perform basic troubleshooting steps to identify and resolve technical issues.
  • Accurately diagnose customer concerns and provide the most effective solutions based on available tools and resources.
  • Escalate complex issues to higher support levels when necessary while ensuring proper documentation of all interactions.
  • Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.


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