Workforce Management

3 hours ago

Taguig, National Capital Region, Philippines Qualis Support Services Limited Inc Full time ₱900,000 - ₱1,200,000 per year

About the role

Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting automation, and HR systems administration to support workforce planning and operational excellence.

What you'll be doing

  • Build, maintain, and automate operational reports and dashboards using Excel, Power BI, and Looker.
  • Clean, structure, and interpret large datasets to provide reliable, insight-driven analysis.
  • Partner with People Partners and Clinic Managers to forecast staffing and rostering requirements.
  • Support the configuration and administration of our HRIS platform (Softworks experience advantageous).
  • Deliver ad-hoc reporting and analysis to support strategic and operational initiatives.
  • Maintain documentation, version control, and data integrity across all reporting processes.

What we're looking for

  • Minimum 3-5 years of experience in a Workforce Management Reporting Analyst or similar role, ideally within a BPO setting.
  • Advanced Excel capability, including dynamic tables, structured references, automation, and macros.
  • Strong experience with Power BI for data modelling and visualization; Looker familiarity beneficial.
  • Proven ability to work with large, complex, or incomplete datasets.
  • HRIS administration experience, ideally with Softworks.
  • Excellent communication and presentation skills, with the ability to convey insights clearly to both technical and non-technical audiences.
  • Meticulous attention to detail and a strong focus on data accuracy and consistency.
  • Solid understanding of workforce management principles, including forecasting, scheduling, and performance management
  • Excellent problem-solving and critical thinking skills, with the ability to translate data into actionable insights

What we offer

At Qualis , we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance and retirement plan
  • Opportunities for professional development and career advancement
  • Flexible work arrangements and a focus on work-life balance
  • A vibrant and collaborative company culture

About us

At our core, we're driven by partnership and a genuine desire to help. Specializing in customer service and back-office support, we believe that trust and transparency are the foundations of success. We're passionate about delivering results and ensuring our partners feel supported at every turn.

Our colleagues happiness and well-being are key, and we extend that care to every client, making sure we all thrive together.

Our approach is rooted in positivity and helpfulness, creating a great environment for both our team and our partners. Our outlook helps us deliver outstanding results for our customers.

If you're excited to take on this challenging and rewarding role, we encourage you to apply now

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