Workforce Analyst

1 week ago

Taguig, National Capital Region, Philippines Shearwater Health Full time ₱900,000 - ₱1,200,000 per year

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The responsibilities of a Workforce Analyst are as follows:

  • Accountable for scheduling, real time adherence, forecasting & analysis, reporting and managing staffing to client delivered volumes
  • Responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns
  • Ensures that policies for scheduling are followed and provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis
  • Ensures That the Three Cs Of Strategic Workforce Planning Are In Place: o Capability- Do we have the workforce skills/experience to achieve our business strategy? o Capacity- Do we have the required amounts of our needed capability and in the right locations? o Cost- Are we effectively managing our workforce cost? Partners with Finance in ensuring the charge rates in the tool are updated.

Required Qualifications:

  • Must have a Bachelor's Degree Graduate
  • Minimum of 2-3 years' working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices preferably within the call center, business process outsourcing or customer service industry
  • 1.5-2 years data analytics experience required
  • Deep to Expert Knowledge in the following :- Microsoft Excel, MS Access, VBA, VB.Net, MS Word and MS PowerPoint
  • Excellent written and verbal communication skills, including face-to-face presentations
  • Experience in business writing (process documentation) and providing training based on your documentation
  • Willing to work on the Graveyard shift

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