Workforce Lead

• Data Analysis & Forecasting
• Workforce Forecasting: Analyze historical data, market trends, and business plans to develop accurate short-term and long-term forecasts for staffing, capacity, and skill requirements.
• Trend Analysis: Conduct deep-dive analysis on key workforce metrics, including turnover, attrition, hiring efficiency, time-to-hire, performance data, and employee demographics to identify root causes and potential risk areas.
• Statistical Modeling: Utilize statistical methods and predictive modeling (e.g., regression analysis, simulation) to evaluate potential scenarios & the impact of workforce changes.
• Budget Alignment: Support in budget planning & financial forecasting by providing data-backed projections on labor costs & staffing needs.
• Reporting & Data Visualization
• Dashboard Development: Design, build, and maintain interactive & user-friendly dashboards (e.g., using Tableau, Power BI, or internal BI tools) that track key workforce Key Performance Indicators (KPIs) & metrics.
• Standardized Reporting: Produce & distribute accurate daily, weekly, monthly, & quarterly workforce reports for management, stakeholders, & clients.
• Data Integrity: Perform routine data audits and quality checks on workforce data across various systems (e.g., HRIS, WFM software) to ensure accuracy & reliability in reporting.
• Strategic Consultation & Communication
• Actionable Insights: Translate complex analytical findings into clear, concise, & actionable business recommendations for the clients & internal executive team.
• Stakeholder Collaboration: Partner closely with HR, Finance, & Operations leaders of the different clients to understand their business challenges and tailor workforce solutions.
• Presentation: Prepare & deliver professional presentations of analysis & recommendations to various audiences, including executives, clients, & stakeholders.
• Workforce Planning: Contribute to the strategic workforce planning process by analyzing skill gaps, succession planning data, and developing roadmaps to ensure future talent needs are met.
• Compliance: Manage the schedule of different clients, in lieu of the WF team, and create reports needed by PAGCOR & other government agencies.

Requirements

• Education: Industrial Engineering, Data Analytics, Statistics, BS Mathematics, or any related quantitative field.
• Experience: 3+ years of proven experience in Workforce Analysis, Workforce Management, HR Analytics, or a similar data-intensive reporting role
• Industry Experience (Preferred): Experience in a contact center, retail, or other environment with high-volume staffing & dynamic scheduling needs.

Technical

• Advanced Excel Proficiency: Expert level knowledge of Microsoft Excel
• Data Visualization Tools: Proven experience creating dashboards & reports using tools such as Tableau, Power BI, or Google Data Studio.
• Workforce Management (WFM) Software: Direct experience with WFM systems is highly preferred (e.g., Kronos, NICE, Verint, SAP SuccessFactors).
• Data Querying: Proficiency in data extraction & manipulation using SQL is a significant advantage.
• HRIS Systems: Familiarity with Human Resources Information Systems (HRIS) like Workday, Oracle, or similar.

Soft

• Analytical & Problem-Solving: Exceptional critical thinking & the ability to define, structure, & solve complex business problems using data.
• Communication: Excellent written & verbal communication skills, with the ability to articulate complex technical data to non-technical stakeholders.
• Attention to Detail: Meticulous accuracy & a strong commitment to data integrity.
• Proactivity & Independence: Ability to work autonomously, manage multiple priorities, & meet deadlines in a fast-paced environment.
• Confidentiality: Demonstrated ability to handle sensitive & confidential employee data with the highest level of discretion & ethical standards.
• Stakeholding Management: Communicate & coordinate with the different clients for schedule and other workforce requirements.