Credit and Collection Assistant

13 hours ago

Makati City, National Capital Region, Philippines FINEX Full time ₱400,000 - ₱800,000 per year

Job Title: Collection Administrator (CREDIT AND COLLECTION ASSISTANT)

Location: Makati

Employment Type: Full-time

Department: Collections & Finance

Purpose of the Role

We are looking for a proactive and detail-oriented Collection Administrator to assist with the day-to-day activities of tracking, following up, and documenting past due accounts. This role ensures timely communication with clients, supports payment recovery efforts, and acts as the liaison between the Compliance Officer and Accounting Department for legal notices, financial reconciliations, and escalations.

Key ResponsibilitiesCollections Support

  • Monitor the loan portfolio for past due accounts and initiate timely follow-ups with clients.
  • Send payment reminders, repayment schedules, and due notices via SMS, email, or call.
  • Track and document all communication attempts and client responses for record-keeping.

Demand Letters & Legal Notices

  • Assist in drafting demand letters and other legal notices in coordination with the Compliance Officer and/or company legal counsel.
  • Ensure proper documentation is prepared for escalation to legal collections, including signed contracts, payment history, and communication logs.
  • Maintain an organized archive of all issued letters and client responses.

Client Communication

  • Serve as a front-liner for clients needing assistance with payment plans or account inquiries.
  • Coordinate payment arrangements, explain terms, and provide follow-through to ensure commitment.
  • Escalate unresolved or high-risk accounts to management or legal when necessary.

Liaison & Coordination

  • Work closely with the Compliance Officer for accounts requiring formal legal action or investigation.
  • Collaborate with the Accounting Department to ensure collection updates are accurately reflected in financial records, payment postings, and reporting.
  • Submit weekly collection reports, follow-up logs, and recovery progress updates to management.

Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or any related course.
  • Minimum of 1–2 years of experience in collections, client services, or loan recovery.
  • Familiarity with collection tools, CRM platforms, and Philippine lending practices is an advantage.
  • Strong written communication skills (for drafting formal letters and follow-up notices).
  • Assertive yet professional phone and email etiquette.
  • Knowledge of legal collections processes and documentation is a plus.

Key Traits

  • Persistent, results-oriented, and comfortable with client follow-ups.
  • High attention to detail and excellent organizational skills.
  • Ability to handle difficult conversations tactfully and professionally.
  • Reliable, trustworthy, and committed to maintaining confidentiality.

Growth Opportunities

  • Pathway to becoming a Junior/Senior Collections Officer, Collections Manager, or Legal Collections Associate.
  • Gain hands-on experience in credit risk management, loan servicing, and legal documentation.
  • Potential to lead future projects in systemized collections workflows and automation tools.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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