IT Support Specialist
3 days ago
As an IT SUPPORT, you'll work directly with our customers over email, chat, and manage inbound and outbound phone calls. You'll be the first point of contact to handle and resolve customer complaints.
Your day to day life also includes...
Assists in installing, configuring, and troubleshooting product hardware, software, systems, networks, printers, and scanners
Provides additional information about the product to the customers
Monitors and maintains computer systems and networks
Responds and resolve in a timely manner to service issues and requests
Provides technical support across the company
Performs all technology related concerns related to the product and services
Building sustainable relationships and trust with customers through open and interactive communication
Qualifications:
- At least 1 year of experience in IT Technical Support is a PLUS
- Graduate of any IT related courses
- Fresh grads are welcome to apply
- Determined, passionate, and energetic
- Able to follow communication procedures, guidelines, and policies.
- Strong verbal and written English communication skills
- Willing to be trained
- Willing to start ASAP
- Amenable to working on rotating shifts (Morning, Mid, & Night shifts)
- Willing to work ON SITE (Location: Poblacion, Makati City)
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