customer service clerk

2 days ago

Las Piñas, National Capital Region, Philippines TRADEMASTER RESOURCES CORPORATION Full time ₱150,000 - ₱250,000 per year

The Customer Service Clerk supports the Service Team by professionally answering customer inquiries and after sales requests, researching and providing quick and appropriate solution to problems related to products, and coordinatization with service centers and internal teams.

Key Responsibilities & Accountabilities

  • Attend to customer's queries and concerns regarding products and services by answering phone calls, SMS or emails

  • Handle customer complaints, provide timely and appropriate solutions and alternatives, and follow up to ensure its resolution

  • Monitor tickets in internal system, ensuring up to dates status are posted

  • Monitor the schedule of delivery and pull out of spare parts to and from the service center
  • Provide support to CS Team, as necessary

Education & Work Experience Requirements

  • Bachelor's degree in business administration or equivalent
  • Work experience or background in responding to customer inquiries through chat support, social networking service or social media is an advantage
  • Excellent verbal and written communication
  • Analysis and problem-solving skills
  • Ability to effectively manage time and keep track of inquiries.
  • Professional demeanor and appearance.

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