Customer Service Representative

3 days ago

Ortigas Metro Manila, Philippines 上海奥深商务咨询有限公司 Full time ₱250,000 - ₱500,000 per year

We're Hiring Join Us as a Customer Service Representative (CSR)

On-site | Ortigas Center, Pasig

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced environment where no two days are the same? We're looking for enthusiastic Customer Service Representatives to be the voice of our brand and deliver exceptional support through phone, email, and chat.

As a CSR, you'll be our frontline hero — assisting customers with inquiries, processing orders, resolving concerns, and ensuring every interaction is smooth, positive, and professional.


What You'll Be Doing

  • Engage with Customers – Handle incoming inquiries, complaints, and service requests across various channels (phone, chat, email).
  • Resolve with Confidence – Troubleshoot customer issues, offer accurate solutions, and escalate when needed.
  • Manage Orders – Process new orders, returns, and exchanges efficiently and accurately.
  • Be the Product Expert – Stay updated on our products, services, policies, and procedures to provide clear and helpful guidance.
  • Document Interactions – Log all customer communications and actions in our CRM system for transparency and follow-up.
  • Exceed Expectations – Hit your KPIs for response time, resolution quality, and customer satisfaction.
  • Share Insights – Capture recurring feedback or suggestions and report them for continuous service improvement.
  • Collaborate Across Teams – Work closely with Sales, Tech Support, and Operations for a seamless customer journey.

What We're Looking For

  • Prior customer service or BPO/call center experience (preferred but not required for fast learners)
  • Excellent communication skills — both written and verbal
  • Strong problem-solving skills and calmness under pressure
  • Familiarity with CRM tools like Zendesk or Salesforce is a plus
  • Ability to work independently and collaboratively
  • At least a high school diploma

Work Setup & Schedule

  • On-site role located in Ortigas Center, Pasig
  • Rotating shifts, including weekends and holidays, depending on business demand

What's in It for You

  • Competitive base salary with performance bonuses
  • Government-mandated benefits and health insurance
  • Career growth opportunities
  • A positive work culture that values your contributions

If you're ready to grow your career and make a real impact in customer service, apply today and join our team.

  • Customer Service Representative

    3 days ago

    Ortigas, Metro Manila, Philippines Winsolutions Corp. Full time ₱20,000 - ₱40,000 per year

    Job Title: Customer Service Representative (Email, Chat & Limited Calls)Location: WFHEmployment Type: Full-TimeWorking Hours: Monday–Friday, 8:00 AM–5:00 PM UK TimeAbout UsWe are a fast-growing UK-based eCommerce company selling across our own website, eBay, and Amazon. We pride ourselves on delivering outstanding customer experiences through prompt,...

  • Customer Service Representative

    1 day ago

    Ortigas, Metro Manila, Philippines StaffSmart Outsourcing Full time ₱250,000 - ₱500,000 per year

    About the roleStaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.What you'll be doingHandling...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱40,000 - ₱60,000 per year

    We are seeking a dedicated and professional Customer Service Representative (CSR) who can speak any of the following: Tamil, Punjabi, Hindi, Telugu, Urdu to join our team. The CSR will handle customer inquiries, resolve issues, and deliver exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company...

  • Customer Service Representative

    2 days ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time ₱270,000 per year

    Customer Support Representative (Work from Home – Contract)Contract Term: 3 monthsSalary: ₱22,500 per monthWork Setup: Work from HomeSchedule: Night Shift / GraveyardJob OverviewWe are seeking a Customer Support Representative to provide exceptional assistance to our international clients. The role involves handling customer inquiries, resolving issues,...

  • Customer Service Representative

    1 day ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱28,000 - ₱33,000 per year

    pplication Reminder: Please apply only if you meet and accept the following requirements:At least 2 years of experience as a Customer Service Representative (handling phone calls, emails, and ticket requests), specifically supporting medical/healthcare collections accounts—responsible for identifying claims and denials, and coordinating with providers to...

  • Customer Service Representative

    1 day ago

    Ortigas, Philippines Richland United Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    We are looking for a Customer Service Representative (CSR) who will serve as the front line of communication between the company and its clients. The ideal candidate is customer-focused, detail-oriented, and passionate about providing excellent service.Job Type: Full-timeWork Location: In person

  • Customer Service Representative

    1 week ago

    Ortigas, Philippines Comrise Full time ₱288,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...

  • Customer Service Representative

    3 days ago

    Ortigas, Philippines Comrise Full time ₱264,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-Onsite & WAHJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring...

  • Customer Service Representative

    2 weeks ago

    Ortigas, Philippines One Luna Full time ₱17,000 - ₱21,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative (Chat Support) Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of...

  • Telemarketing Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    The Telemarketing Customer Service Representative is a frontline role that blends outbound/inbound calling to generate and qualify leads, support existing customers, and deliver exceptional customer experiences.Key ResponsibilitiesTelemarketing & Lead GenerationMake outbound calls to warm/cold leads to introduce products/services.Qualify prospects using...