Customer Service Representative Team Lead
2 weeks ago
- Bachelor's degree in Information Technology, Business Administration, Communications, or a related field.
- 1–3 years of experience in a customer service or technical support environment.
- At least 1 year of experience in a supervisory or team lead role.
- Prior experience in the IT or software/tech industry is strongly preferred.
- Basic understanding of IT products or services (e.g., software, cloud solutions, networking, hardware).
- Familiarity with IT support processes (e.g., troubleshooting, ticket escalation, SLAs).
- Ability to interpret and communicate technical information clearly to both technical and non-technical users.
- Proven ability to lead, train, and mentor a team of CSRs or tech support agents.
- Strong skills in performance monitoring, quality assurance, and customer experience management.
- Ability to generate and analyze reports using Excel, Google Sheets, or reporting dashboards.
- Excellent verbal and written communication skills.
- Strong leadership and team coordination abilities.
- Analytical thinking and problem-solving mindset.
- High degree of customer focus and professionalism.
- Willing to work at Kapitolyo, Paig City
- Can start ASAP
Job Type: Fixed term
Work Location: In person
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