CSR Team Lead

7 days ago


Pasig Central Post Office P, Philippines STUDIO26 CONSTRUCTION Full time ₱300,000 - ₱600,000 per year
  • Bachelor's degree in Information Technology, Business Administration, Communications, or a related field.
  • 1–3 years of experience in a customer service or technical support environment.
  • At least 1 year of experience in a supervisory or team lead role.
  • Prior experience in the IT or software/tech industry is strongly preferred.
  • Basic understanding of IT products or services (e.g., software, cloud solutions, networking, hardware).
  • Familiarity with IT support processes (e.g., troubleshooting, ticket escalation, SLAs).
  • Ability to interpret and communicate technical information clearly to both technical and non-technical users.
  • Proven ability to lead, train, and mentor a team of CSRs or tech support agents.
  • Strong skills in performance monitoring, quality assurance, and customer experience management.
  • Ability to generate and analyze reports using Excel, Google Sheets, or reporting dashboards.
  • Excellent verbal and written communication skills.
  • Strong leadership and team coordination abilities.
  • Analytical thinking and problem-solving mindset.
  • High degree of customer focus and professionalism.
  • Willing to work at Kapitolyo, Paig City
  • Can start ASAP

Job Type: Fixed term

Work Location: In person


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