Customer Service Representative

2 weeks ago

Valenzuela Central Post Office Malinta P, Philippines Laptop PC Outlet Full time ₱120,000 - ₱180,000 per year

Key Responsibilities:

1. Customer Interaction:

  • Handle customer inquiries via various channels (email, chat, phone) in a professional and courteous manner.
  • Responding promptly to inquiries in most effective ways to answer a customer's questions

2. Order Management:

  • Assist customers with order status, tracking, and changes. Resolve issues related to order fulfillment, returns, refund and exchanges.

3. Product Knowledge:

  • Provide detailed information about products, services, and promotions. Upsell or cross-sell products where appropriate.
  • Provide detailed information about warranty offers.

4. Issue Resolution:

  • Address and resolve customer complaints or concerns effectively and efficiently.
  • Suggest solutions when a product malfunctions.

5. Team Collaboration:

  • Work closely with other departments, such as shipping and inventory, returns, and fulfillment operations to ensure smooth order processing and resolution of issues.

6. Product Returns:

  • Manage and document the return and exchange process, including issuing refunds or replacements as needed.
  • Manage the documentation of delivery failed orders.

Qualifications:

  • High school diploma
  • At least 1 year experience proven customer support experience or experience as a Customer Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Answering inbound phone calls and inquiries and complaints on online platforms such as Shopee and Lazada
  • Generate sales leads

Job Types: Full-time, Permanent

Pay: Php695.00 per day

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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