Associate Customer Service Representative

2 days ago

Ayala Alabang, National Capital Region, Philippines onsemi Full time
Description

DESCRIPTION:

  • Primary interface of onsemi to external customers and vice versa.
  • Provide Customer satisfaction in processing customer orders.
  • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
  • Independently answer correspondence, manage meetings with customers, and handle complaints and requests.     
  • Comply with Customer Service business rules, techniques, and protocols.
Responsibilities

RESPONSIBILITIES:

  • Provide tactical support for Sales and Marketing team.
  • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
  • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
  • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
  • Provide customer satisfaction in order management to maximize both the company and customer revenue.
  • Run reports using available tools and analyze the data in order to make decision and or identify trends.
  • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
  • Drive closure of exceptional requests.
  • Respond to customer complaints, requests, and inquiries in a professional and timely manner.
  • Comply with Customer Service business rules, techniques, and protocols
Qualifications

REQUIREMENTS:

  • Bachelor's Degree in business management and/or any Engineering related course.
  • Knowledge on basic semiconductor processes and terminologies is an advantage.
  • Willing to work on night and rotating shift schedule.
  • Able to maintain positive, empathetic, and professional attitude toward customers at all times, responds promptly to customer inquiries. 
  • Background on problem solving, analytical, and negotiation skills. Full command of English language both written and spoken.
  • Knowledge in Salesforce CRM tools is an advantage.

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