Senior UC Operations Engineer

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱900,000 - ₱1,200,000 per year

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

Job Description

Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.

Accountabilities:

  • Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions
  • Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways
  • Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms)
  • Provide escalation support for L2 operations team
  • Create operational documentation of new solutions
  • Assist in managing vendor partners to ensure SLA's are being met

Qualifications:

  • 5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services)
  • Expertise in either Cisco UCM (CUCM), Cisco Webex Calling cloud or Nice CX1.
  • Experienced in project implementation or deployment or delivery for either of CUCM, Webex Calling or CX1.
  • Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft
  • Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions
  • Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions
  • Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements
  • Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot)
  • Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.)
  • Experience with project management methodologies (Agile, SDLC, DevOps etc.)
  • Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences
  • Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team

Education:

  • Bachelor's degree or equivalent work experience
  • Professional level certifications (CCNP-Collaboration or higher)

  • Senior Unified Communication Operations Engineer

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱1,500,000 - ₱2,500,000 per year

    The Global Collaboration Services team at Chubb, part of the End User Services organization, manages corporate and contact center voice, video, and web conferencing operations globally, focusing on delivering low-cost, reliable, and secure solutions.Responsibilities:Lead project teams as subject matter expert for the implementation of UC and Contact Center...

  • Senior Operations Engineer

    6 days ago

    Quezon City, National Capital Region, Philippines D'Emploi Human Resource Management Services Full time ₱600,000 - ₱1,200,000 per year

    We are hiring two licensed Civil Engineers to join our Construction Management team as Senior Operations Engineers. Both roles are project management–focused and will serve as key Points of Contact (POCs) for container house/facility projects.Key ResponsibilitiesLead and manage project execution for container houses/facilities.Oversee architectural,...

  • Cost Estimate Engineer

    4 days ago

    Quezon City, National Capital Region, Philippines Maynilad Water Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description Summary:The PM Cost Engineer is responsible for the preparation of detailed estimates of MRE for the projects subject to bidding/ negotiation and Variation Orders.MAJOR RESPONSIBILITIESPrepares the Maynilad Reference Estimate (MRE) and the corresponding Detailed Unit Price Analysis (DUPA) of projects for bidding/ negotiations in accordance...

  • Senior Application Support Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines CXC Full time ₱1,200,000 - ₱3,600,000 per year

    As aSenior Application Support Engineer, you will play a critical role in ensuring theavailability, scalability, and performanceof mission-critical systems. You'll lead operational strategies, drive automation, and act as a subject matter expert in microservices and distributed systems.Key Responsibilities:Develop and implement operational strategies for...

  • Senior Security Engineer

    14 hours ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱100,000 - ₱200,000 per year

    Senior Security Engineer - Microsoft Sentinel & Threat Detection What will you do? Lead the architecture, deployment, and continuous improvement of Microsoft Sentinel across Flybuys environments.Engineer scalable log ingestion pipelines and integrations to maximise visibility and threat detection coverage.Design and optimise KQL-based analytics rules,...

  • Senior Infrastructure Operations Engineer

    4 days ago

    Mandaluyong City, National Capital Region, Philippines CXC Full time ₱900,000 - ₱1,200,000 per year

    What You'll Do:Lead incident management, troubleshooting, and proactive communication during outagesDrive root-cause analyses and implement long-term fixes for recurring issuesBuild automation tools and streamline workflows to reduce manual toilDocument best practices, procedures, and environment setupsPartner with stakeholders through sync-ups, updates, and...

  • Operations Engineering Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sunnies Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    The Operations Engineering Manager supports the development, implementation, and auditing of operational policies and procedures. The successful candidate will play a critical role in ensuring the seamless execution of operations standards across all stores by collaborating with cross-functional teams and conducting thorough store audits.DUTIES AND...

  • Senior Software Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Lennor Group Full time ₱150,000 - ₱250,000 per year

    Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with amultinational, global distributor in home decorin their search for aSenior Software Engineerbased inthe Philippines.Salary Range: Up toP250,000Work Setup: RemoteShift Schedule: Morning ShiftLocation: PhilippinesThe RoleThe...

  • Head of Operations

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱3,000,000 per year

    JOB ACCOUNTABILITY:Responsible for providing long-term planning, integration and management of key functions under the Operations and Engineering and Technical functions of the business. This role brings together the critical strategic and administrative activities under one leader with the intention of further increasing the operational effectiveness,...

  • Senior Operations Trainer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time ₱900,000 - ₱1,200,000 per year

    The Senior Operations Trainer is responsible for designing, delivering, and evaluating training programs that build agent capability and support organizational goals across both inhouse and outsourced teams. This role ensures training initiatives align with business objectives, regulatory compliance, and operational performance, while mentoring junior...