Senior Application Support Engineer
1 day ago
As a
Senior Application Support Engineer
, you will play a critical role in ensuring the
availability, scalability, and performance
of mission-critical systems. You'll lead operational strategies, drive automation, and act as a subject matter expert in microservices and distributed systems.
Key Responsibilities:
- Develop and implement operational strategies for FinTech platforms.
- Lead and coordinate incident response efforts, minimizing downtime and customer impact.
- Proactively troubleshoot and resolve issues using log analysis and monitoring tools.
- Continuously identify and fix system inefficiencies to improve reliability.
- Maintain clear documentation of incidents, resolutions, and best practices.
- Conduct knowledge-sharing workshops to upskill team members.
Qualifications:
- Bachelor's degree in
IT, Computer Science, Engineering, or related field - 5+ years of experience
in SRE, DevOps, or production operations - Experience
supporting critical production systems
and managing incidents - Strong understanding of
SRE principles
(observability, SLOs, reducing repetitive work) - Hands-on experience with:
Distributed systems / microservices, Logging & monitoring tools
(Splunk, Prometheus, Datadog, etc.),
Incident management tools
(PagerDuty, ServiceNow, etc.),
Version control (Git)
Nice-to-Have:
- Experience in
payments, financial services, or e-commerce - Familiarity with
Docker, Kubernetes, or cloud platforms
(AWS, Azure, GCP) - Basic
scripting skills
(Python, Shell) and SQL troubleshooting - Relevant
technical certifications
-
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