Customer Service, Sales, Escalation

3 days ago

Makati City, National Capital Region, Philippines One CoreDev IT Inc. (CORE) Full time $40,000 - $60,000 per year

Be Part of Our Customer Experience Team

We're looking for dedicated and detail-oriented professionals to join our Customer Experience group. This role covers a range of functions, from leasing and application support to vendor coordination and utility activations. If you enjoy solving problems, working with data, and supporting customers through seamless processes, this could be your next career move.

Key Responsibilities

Depending on your assigned focus area, your day-to-day may involve:

Leasing and Resident Support

  • Connect with potential tenants via phone, email, or SMS to guide them through the leasing journey.
  • Assist with lease documents and move-in processes to ensure a smooth transition.
  • Handle questions and concerns with professionalism and care.

Application Review and Screening

  • Assess applications by verifying financials, conducting background checks, and reviewing supporting documents.
  • Reach out to applicants for missing information or updates.
  • Uphold compliance with leasing standards and fair housing regulations.

Data Generalist – Utilities (Activations)

  • Make outbound calls to residents regarding utility updates, such as name changes on electricity or water accounts.
  • Execute workflows that involve data entry, transformation, and reconciliation.
  • Handle diverse data types including text, images, documents, and links.
  • Accurately and efficiently work with SaaS platforms such as Google Workspace (Sheets, Docs, Slides), Pipefy, Salesforce, and others.
How Success Is Measured
  • Accuracy: Maintaining data integrity and ensuring customer details are processed correctly.
  • Speed: Completing workflows and tasks efficiently.
  • Time to Resolution (TTR): Reducing the time required to resolve cases.
  • Productivity: Meeting or exceeding targets for workflows completed per billed hour.
What You'll Bring
  • Prior experience in customer service or outbound calling is a strong plus.
  • Background in leasing, property management, data entry, or vendor support.
  • Proficiency in spreadsheets and data management, with exposure to SaaS platforms.
  • Excellent communication skills (written and verbal) with a customer-first approach.
  • Ability to multitask and stay organized in a high-volume, fast-paced setting.
  • A tech-savvy, proactive mindset with the ability to adapt quickly to new tools.
  • Strong analytical skills and a process-driven work style.
What We Offer
  • Competitive compensation with performance-based incentives.
  • Growth opportunities in a collaborative and supportive environment.
  • Exposure to different aspects of real estate operations, leasing, data workflows, and vendor management.
  • Onsite position with shifting schedules aligned with business needs.

If you're motivated by accuracy, customer satisfaction, and continuous improvement, we'd love to hear from you. Apply today and be part of our growing team.

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