Sales Manager

2 weeks ago

Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱1,000 - ₱120,000 per year

As a Sales Manager for our travel agency, you will lead and oversee the customer service operations to ensure excellent client support across all communication channels. You will be responsible for supervising customer service representatives, ensuring proper handling and timely resolution of client concerns, and maintaining high service standards. This role requires strong leadership, problem-solving, and coordination skills, as well as the ability to manage interdepartmental communication and resolve escalated issues.

Qualifications

  • Bachelor's Degree in Business Administration, Tourism, Hospitality Management, or a related field.
  • At least 1-2 years of experience in customer service, with 1 year in a supervisory or managerial role, preferably in the travel or hospitality industry.
  • Strong leadership and team management skills with the ability to coach and motivate staff.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Strong problem-solving, conflict resolution, and decision-making abilities.
  • Ability to multitask, work under pressure, and handle escalated client issues effectively.
  • Proficient in using customer service software, CRM systems, and Microsoft Office applications.
  • High attention to detail, strong organizational skills, and commitment to customer satisfaction.

Job Type: Full-time

Pay: From Php1,000.00 per day

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Paid training
  • Pay raise

Education:

  • Bachelor's (Preferred)

Experience:

  • Sales Manager: 1 year (Required)
  • B2B sales: 1 year (Required)

Work Location: In person

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