Customer Service Assistant

3 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year
Customer Service Assistant

Job Summary

The Customer Service Assistant provides frontline support to customers by handling inquiries, processing orders, and addressing concerns. This role also maintains customer records, coordinates with internal teams, and ensures a smooth customer experience.

Responsibilities

  • Respond to customer inquiries and concerns through phone, email, chat, or social media
  • Process, track, and confirm customer orders and deliveries
  • Maintain accurate customer records and document interactions
  • Coordinate with internal departments to resolve issues and meet customer needs
  • Monitor customer feedback and escalate potential issues to management
  • Assist in preparing reports related to customer service and sales support
  • Perform other duties as required to support customer satisfaction and business goals

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field (preferred)
  • At least 6 months to 1 year of experience in customer service, sales support, or related role
  • Strong communication and interpersonal skills
  • Proficient in MS Office; familiarity with digital communication platforms is an advantage
  • Organized, customer-focused, and able to multitask in a fast-paced environment

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