Customer Service Specialist- Inbound

Job SummaryThis is an exciting opportunity to join a team of professionals as a Contact Center Practitioner, where you will be responsible for handling inbound calls from customers regarding outstanding balances. You will also investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment, maintaining accurate...

About the role As a Customer Service Specialist at CiD Global Solutions, Inc., you will be responsible for providing high-quality customer service and support to our clients. This full-time role is based in Mandaluyong City Metro Manila, offering a flexible and collaborative work environment.What you'll be doingAnswering inbound calls and emails from...

OverviewCustomer Service | Reservations Specialist | Up to 40K. We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and...

POSITION SUMMARYThe Sales Inbound Coach is responsible for conducting orientation to new Cruise Consultants and introduces them to the inbound sales process. Develop individual coaching plans and provide resources and assistance. Inbound Sales coach is to determine training needs by observing the Shoreside Butler team; observe sales and service approach,...

Job OverviewThis role is centered around monitoring and evaluating customer service calls to ensure high-quality interactions. The selected candidate will analyze calls, provide coaching, and create reports for management.The ideal candidate should have a basic understanding of client policies and departmental procedures. This position involves working...

Job DescriptionAs Customer Contact Center Team Lead, you will directly supervise and is accountable for the overall quality of Customer Service Specialists. Support's the Customer Service objective of providing quality service to the company customers particularly through a robust and effective inbound and outbound customer service and ensuring that products...

OverviewThe Sales Inbound Coach is responsible for conducting orientation to new Cruise Consultants and introducing them to the inbound sales process. Develop individual coaching plans and provide resources and assistance. The inbound sales coach observes the Shoreside Butler team to determine training needs, reviews sales and service approaches, guest...

Key Responsibilities:Inbound Responsibilities:Answer incoming calls, emails, or chats from customers in a timely and professional manner.Provide accurate information regarding products, services, orders, and company policies.Resolve customer complaints and issues efficiently.Maintain detailed records of customer interactions in the CRM system.Outbound...

POSITION SUMMARYThis position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore...

Customer Care Specialist RoleThis role involves handling inbound calls from customers to resolve their queries and concerns. The ideal candidate will possess excellent communication skills, both verbal and written, as well as the ability to work within time constraints.