Bilingual Customer Research Analyst

3 days ago


Quezon City, National Capital Region, Philippines RELX Full time ₱600,000 - ₱1,200,000 per year

A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight's superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Accountabilities

  • Primarily responsible for processing companies which patent records/ information are in Japanese
  • Acts as Japanese Expert who is responsible in providing answers to Japanese-related patent questions coming from the Harmonization Team
  • Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Japanese documents/ information
  • Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
  • Conduct quality control measures to ensure data is highly accurate and reliable
  • Responsible for validating, updating and verifying customer information in the Harmonizer Tool
  • Ensure updates or changes in customer database are accurate and are meeting quality standards
  • Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
  • Identify future process improvements to further improve team or individual performance
  • Effectively communicate with internal stakeholders and team members to foster collaboration
  • Ensure data standards and SLAs are met
  • Communicate effectively on the status of tasks and projects in progress

Qualifications

  • Bachelor's degree holder
  • Intermediate to Advanced reading and writing proficiency in Japanese (Nihongo)
  • Experience in research, data quality and analysis (preferably as Bilingual analyst)
  • Strong verbal and written proficiency in English
  • Strong organizational, analytical, and problem-solving skills
  • Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
  • Ability to provide detailed information and along with the ability to summarize effectively for management
  • Ability to work under pressure and within an environment of constant change


  • Quezon City, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Hinduja Global Solutions is seeking a German-speaking Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a Bilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you...

  • Customer Research

    3 days ago


    Quezon City, National Capital Region, Philippines RELX Full time $40,000 - $80,000 per year

    A Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight's superior datasets allow customers to...


  • Quezon City, National Capital Region, Philippines Sourcefit Full time

    Position Summary:The Senior Research Analyst identifies, researches, and maintains property-level information including property attributes, space listings, lease transactions, sales transactions, and tenant information about occupancy in a property data set for their assigned metro for both member and non-member commercial real estate brokers, REITS,...


  • Quezon City, National Capital Region, Philippines Comrise Full time ₱800,000 - ₱1,200,000 per year

    Job descriptionEngage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account informationProvide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making...

  • Spanish Bilingual

    2 weeks ago


    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,000,000 - ₱1,500,000 per year

    Pay: Up to ₱100,000.00 per month + 100,000 Signing bonusJob description:We are hiringPosition: Spanish BilingualLocation: Quezon CityKEY RESPONSIBILITIES:Providing customer service to clients primarily in Spanish, addressing inquiries, resolving issues, and processing transactions, while requiring fluency in both Spanish and English to effectively...


  • Quezon City, National Capital Region, Philippines BruntWork Full time ₱300,000 - ₱450,000 per year

    This is a remote position.Role Name: Bilingual Virtual Assistant - Customer Service & Administrative SupportSchedule:Monday through Friday, 9:00 AM - 6:00 PM Includes 1hr - unpaid breakClient Timezone: Pacific TimeWe're seeking a dedicated Bilingual Virtual Assistant to serve as the welcoming voice of our customer service operations. This role offers the...

  • Research Analyst

    3 days ago


    Makati City, National Capital Region, Philippines Swaps Monitor Full time $104,000 - $130,878 per year

    We are looking for a highly-motivated and organized analyst to join our Research team. As the world's premier vendor of forward-looking, date-related data, we have as clients the most prestigious financial firms. We are a globally-minded company with offices in New York, London, Delhi, and Manila.Research Duties & Responsibilities• Manage research products...

  • Research Analyst

    1 day ago


    Quezon City, National Capital Region, Philippines FactSet Full time ₱1,200,000 - ₱2,400,000 per year

    FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and...


  • Quezon City, National Capital Region, Philippines UnifyCX Full time ₱250,000 - ₱450,000 per year

    UnifyCX is looking for an extraordinary Bilingual Mandarin-English Customer Service Representative to join our motivated and ambitious team.What Will You Do?We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships...

  • Research Analyst

    3 days ago


    Makati City, National Capital Region, Philippines Investagrams Inc. Full time ₱400,000 - ₱1,200,000 per year

    Research Analyst & Content Creator (Part-Time)The Research Analyst & Content Creator (Part-Time) will deliver market insights and produce engaging video content about the Philippine stock market. This role blends investment research with creating short-form educational content for a broad audience.Key Responsibilities:Conduct equity research and analyze...