Workforce Manager

17 hours ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Join our awesome # team

We are currently hiring for this management professional who wants to join our #happyatwork growing team

WORKFORCE MANAGER / URGENTLY HIRING

Responsibilities:

  • Manage the WFM Team
  • Provide effective coaching and feedback to the Assistant Managers and/or WFM Senior Executives to enable them to improve their performance
  • Serves as a subject matter expert and mentors the team regarding Capacity Planning, Forecasting and Scheduling, and Real Time Queue Management standards, quality of outputs, problem resolution, and critical thinking
  • Articulate performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
  • Provides recommendations on balancing staffing requirements with operational efficiencies and financial goals
  • Review and Ensure Staffing Plan for all Processes is current and Updated
  • Manages and coaches a team of WFM employees on performance, quality, and output.
  • Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
  • Directs teams on using and applying WFM standards and tools to support operational business.
  • Establishes development goals and works with the WFM employees on a roadmap to achieve them.
  • Monitors the qualitative and quantitative work product produced by the team.
  • Ensures completion of mandatory WFM training and knowledge verification.
  • Implements and manages employee adherence to WFM standards and processes.

Qualifications:


• Bachelor's Degree preferably in Mathematics or Statistics


• At least 3 - 5 years of experience in managing workforce operations with the client and/or senior management interaction


• Expertise in capacity planning, forecasting, real-time management, reporting, and scheduling


• Proficient in the use of workforce management tools


• Excellent organizational, project management, and presentation skills


• Able to work with large amounts of data to identify trends and patterns.


• Able to manage multiple, complex, ongoing tasks and projects


• High attention to detail with a strong desire to optimize procedures and processes


• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology very quickly


• Strong verbal and written communication skills


• High achiever and self-starter

Other Info

  • Application Process:
    1 Day hiring
    (Onsite Process depending on the availability of the hiring managers)
  • Work set up:
    Onsite
  • Schedule:
    Shifting
  • Salary Range:
    Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

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