URGENT: WFM Workforce Management Manager

14 hours ago

Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Showcase your talents. Create your success story with us

We are looking for an awesome and talented Workforce Management professionals for our growing # WFM team

  • Workforce Manager
  • Workforce Assistant Manager
  • Workforce Lead
  • Workforce Scheduler
  • Workforce Real Time Analyst

Responsibilities:

  • Manage performance of a team comprised of a Workforce Lead and Workforce Analysts
  • Roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis
  • Forecast resource requirements and create a seat capacity planning
  • Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
  • Create and maintain meaningful dashboards and reports

Requirements:

  • Must have at least 2-3 years of experience as a Workforce Manager
  • Must have experience in handling a team of leads and workforce analysts
  • Ability to properly handle escalated complaints and diffuse conflict
  • Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team
  • Ability to operate within a challenging and fast-paced environment
  • Ability to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate time frame
  • Able to embrace change within the account, team and management
  • Determined leader and can motivate the team to perform
  • Approachable and exudes patience when asked for guidance
  • Contribute to employee life cycle decisions by communicating with Manager regarding status of employee's performance or any issues that could result in performance plans or disciplinary action

Other info:

  • Application Process: 1 Day hiring process depending upon the availability of the hiring managers (Onsite Process)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Free Parking Passes
  • Accessible location
  • HMO (Free dependent)
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yana)
  • Walk in and look for YANA/KRIZIA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

  • Workforce Manager

    11 hours ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Join our awesome # teamWe are currently hiring for this management professional who wants to join our #happyatwork growing teamWORKFORCE MANAGER / URGENTLY HIRINGResponsibilities:Manage the WFM TeamProvide effective coaching and feedback to the Assistant Managers and/or WFM Senior Executives to enable them to improve their performanceServes as a subject...

  • Workforce Management Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱400,000 - ₱600,000 per year

    Qualifications:Bachelor's degree or 2nd year college undergraduateAt least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment.Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys.

  • WFM Workforce Analyst

    11 hours ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱450,000 - ₱900,000 per year

    Showcase your talents. Create your success story with usWe are looking for an awesome and talented Workforce Management professionals for our growing # WFM teamWorkforce ManagerWorkforce Assistant ManagerWorkforce SchedulerWorkforce Real Time AnalystWFM Real Time Analyst/SchedulerAs A Real time Analyst you will manage and ensure that the service level...

  • WFM Assistant Manager

    1 week ago

    Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

  • Workforce Strategy

    4 days ago

    Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

  • Workforce and Reports Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱900,000 - ₱1,200,000 per year

    Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

  • Workforce Management

    2 weeks ago

    Taguig, National Capital Region, Philippines Qualis Support Services Limited Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting...

  • WFM Assistant Manager

    1 week ago

    Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱660,000 per year

    Job Description:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

  • BPO WFM Manager

    13 hours ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Showcase your talents. Create your success story with usWe are looking for an awesome and talented Workforce Management professionals for our growing # WFM teamWorkforce Manager/Assistant ManagerWorkforce SchedulerWorkforce Real Time AnalystResponsibilities:Manage performance of a team comprised of a Workforce Lead and Workforce AnalystsRoll out agent...

  • Workforce Capacity Planner l Onsite l Taguig l URGENT HIRING

    11 hours ago

    Taguig, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Qualifications:Preferably 8 years' experience in the Business Process Outsourcing industryMinimum 6 years' experience in the field of Workforce ManagementMinimum 3 years in a WFM Capacity Planner roleMinimum 6 years' experience with WFM platforms (e.g., NICE IEX, Verint, Genesys, ASPECT eWFM)Diploma/bachelor's degree preferably in the field of Economics,...