Executive Housekeeper

JOB SUMMARY

We are seeking a proactive, detail-oriented, and experienced Executive Housekeeper to lead our Housekeeping Department. This role is responsible for overseeing all aspects of cleanliness, hygiene, and aesthetic upkeep across the property while ensuring optimal team performance, budget adherence, and guest satisfaction. The ideal candidate will demonstrate strong leadership, operational efficiency, and a strategic approach to cost control and staffing.

KEY RESPONSIBILITIES

Operational Leadership

• Direct and supervise daily housekeeping operations including guest rooms, public areas, back-of-house, and event/meeting spaces.
• Establish and maintain housekeeping procedures and service standards in alignment with brand guidelines and guest expectations.
• Coordinate closely with Front Office, Engineering, and other departments to ensure seamless operations and efficient issue resolution.

Team Management & Manning Justification

• Lead a large team comprising room attendants, public area cleaners, laundry personnel, supervisors, and administrative support.
• Develop and maintain a manning guide based on forecasted occupancy, events, and operational needs.
• Provide manning justifications to senior management to support recruitment, realignment, or efficiency-driven changes.
• Manage scheduling and workforce deployment to maximize productivity and maintain optimal service levels across all shifts.
• Conduct regular training and performance evaluations, fostering a culture of accountability, teamwork, and continuous improvement.

Budgeting & Labor Cost Control

• Prepare and manage the department's annual operating budget, covering labor, supplies, linen, equipment, and outsourced services.
• Closely monitor and control labor costs, including overtime, contractor usage, and productivity ratios (e.g., rooms cleaned per staff).
• Analyze weekly and monthly labor reports; implement corrective actions to keep expenses aligned with forecasts and revenue trends.
• Partner with Finance to track budget variances and identify cost-saving opportunities without compromising service standards.

Inventory Management & Procurement

• Oversee procurement and inventory control of linen, guest amenities, cleaning supplies, uniforms, and equipment.
• Maintain accurate stock records, conduct regular audits, and implement usage controls to prevent loss and reduce wastage.
• Ensure timely ordering and replenishment of supplies in coordination with suppliers and the purchasing department.

Quality Assurance

• Conduct regular inspections of rooms, public areas, and back-of-house zones to ensure compliance with cleanliness, maintenance, and presentation standards.
• Address and resolve guest complaints efficiently, ensuring corrective actions and follow-up are timely and effective.
• Implement and maintain detailed SOPs and cleaning schedules for all spaces, including deep cleaning, seasonal tasks, and emergency response.

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and sanitation regulations as per local laws and brand standards.
• Lead regular safety briefings and training programs; ensure use of proper PPE and safe handling of cleaning chemicals and equipment.
• Support sustainability initiatives and environmental best practices in housekeeping operations.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Employee discount
• Promotion to permanent employee
• Staff meals provided

Work Location: In person