Business Operations Support Analyst/ Specialist

1 week ago

Makati City, National Capital Region, Philippines TCI Full time ₱400,000 - ₱800,000 per year

Company Description

Te
lecommunications Connectivity Inc. (TCI) is a joint venture company formed by the mobile service providers DITO, Globe, and Smart. TCI serves as the implementing arm for all activities related to mobile number portability service between the MSPs and the mobile number portability service provider or the clearinghouse.

Role Description

This is
a full-time hybrid role for a Business Operations Support Analyst/Specialist at TCI. You will be tasked to handle business process engineering and provide operational support for Customer Experience (CX) Management and Mobile Number Portability (MNP) awareness campaign. While the role is located in Makati, some work-from-home flexibility is acceptable.

Core Duties/Responsibilities:

  • Data Analysis & Reports
  • Manage the collection, processing, and analysis of data to help drive strategic decision-making, and work closely with cross-functional teams to identify trends, develop insights, and support data-driven initiatives.
  • Collect, clean, and validate data from various sources to ensure accuracy and completeness.
  • Analyze datasets to identify trends, patterns, and insights.
  • Develop and maintain dashboards and reports using tools like Excel, Power BI, or Tableau.
  • Collaborate with stakeholders to understand business needs and translate them into data solutions.
  • Present findings and recommendations to management in a clear and actionable manner.
  • Continuously improve data collection and analysis processes.
  • Support data governance and ensure compliance with data privacy regulations

Business Process Improvements

  • Periodic review of current business processes, identifying inefficiencies, and designing optimized workflows, leveraging technology and best practices
  • Process Analysis
  • Process Design and Improvement
  • Compliance and Quality
  • Ensure processes comply with regulations and internal quality standards
  • Participate in audits or quality control initiatives

Required Skills

  • Strong analytical and problem-solving abilities
  • Proficiency in process modeling tools (e.g., Visio)
  • Knowledge of Lean, Six Sigma or similar methodologies
  • Excellent verbal and written communication and interpersonal skills
  • Project management experience or certification is a plus
  • Understanding of BPM platforms
  • Proficiency in MS Office (Excel, PowerPoint)

Education and Experience

  • Bachelor's Degree in Industrial Engineering, Statistics, Mathematics, Computer Science or a related field
  • A minimum of two (2) year experience in data analysis and/or business process engineering is a plus

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