Business Analyst

14 hours ago

Makati City, National Capital Region, Philippines Marie France Group of Companies Full time ₱900,000 - ₱1,200,000 per year

We're Hiring: Business Analyst

Location: Makati City

Work Setup: On-site

Are you passionate about bridging business needs with innovative technology solutions? We're looking for a
Business Analyst
to join our IT Department and play a key role in driving our
AI and automation initiatives
.

What You'll Do

  • Gather, document, and analyze business requirements from stakeholders across Operations, Call Center, and other departments.
  • Map workflows, identify inefficiencies, and propose automation opportunities.
  • Translate business needs into functional specifications for the Automation Developer.
  • Research, evaluate, and recommend AI platforms, RPA tools, and automation frameworks.
  • Conduct feasibility checks and prepare comparison reports.
  • Provide end-user support by troubleshooting functional issues and escalating technical concerns.
  • Assist in creating project documentation, SOPs, and user guides.
  • Support User Acceptance Testing (UAT) to ensure solutions meet requirements.
  • Collaborate with QA Specialist on test planning, issue validation, and serve as backup QA when needed.
  • Recommend process improvements to maximize efficiency and automation.

What We're Looking For

  • Bachelor's degree in Information Technology, Business, or a related field.
  • 2–3 years of experience in business analysis, system implementation, or solution delivery.
  • Strong analytical, problem-solving, and communication skills.
  • Knowledge of automation tools, AI platforms, or RPA solutions is a plus.

Why Join Us?

This is an exciting opportunity to be part of a growing
IT Unit
, where your work directly contributes to shaping the future of how we operate. You'll work with cross-functional teams and be part of innovative projects that drive digital transformation.

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