Business Operations Support Analyst/Specialist

2 days ago

Makati City, National Capital Region, Philippines TCI Full time ₱1,200,000 - ₱2,400,000 per year

Company Description

Telecommunications Connectivity Inc. (TCI) is a joint venture company formed by the three biggest mobile service providers om the Philippines: DITO, Globe, and Smart. TCI is responsible for implementing all activities related to mobile number portability services.

Role Description

This is a full-time hybrid role for a Business Operations Support Analyst/Specialist located in Makati City. The Business Operations Support Specialist will be tasked to handle data analysis and business process improvements.

Core Duties/Responsibilities:

  • Data Analysis & Reports
  • Manage the collection, processing, and analysis of data to help drive strategic decision-making, and work closely with cross-functional teams to identify trends, develop insights, and support data-driven initiatives.
  • Collect, clean, and validate data from various sources to ensure accuracy and completeness.
  • Analyze datasets to identify trends, patterns, and insights.
  • Develop and maintain dashboards and reports using tools like Excel, Power BI, or Tableau.
  • Collaborate with stakeholders to understand business needs and translate them into data solutions.
  • Present findings and recommendations to management in a clear and actionable manner.
  • Continuously improve data collection and analysis processes.
  • Support data governance and ensure compliance with data privacy regulations
    •
  • Business Process Improvements
  • Periodic review of current business processes, identifying inefficiencies, and designing optimized workflows, leveraging technology and best practices
  • Process Analysis
  • Process Design and Improvement
  • Compliance and Quality
  • Ensure processes comply with regulations and internal quality standards
  • Participate in audits or quality control initiatives

Required Skills

  • Strong analytical and problem-solving abilities
  • Proficiency in process modeling tools (e.g., Visio)
  • Knowledge of Lean, Six Sigma or similar methodologies
  • Excellent verbal and written communication and interpersonal skills
  • Project management experience or certification is a plus
  • Understanding of BPM platforms
  • Proficiency in MS Office (Excel, PowerPoint)

Education and Experience

  • Bachelor's Degree in Industrial Engineering, Statistics, Mathematics, Computer Science or a related field
  • A minimum of two (2) year experience in data analysis and/or business process engineering is a plus

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