IT Service Desk Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱400,000 - ₱600,000 per year

Job Role:

Duties & Responsibilities:


• Provide first and second level support for IT incidents and requests, ensuring timely and accurate resolution.


• Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.


• Perform regular backups, updates, and maintenance of IT systems and platforms.


• Escalate complex or unresolved issues to third level support or vendors as needed.


• Create and maintain IT documentation, such as procedures, manuals, reports, and tickets.


• Train and mentor junior staff on IT systems and platforms, best practices, and customer service skills.


• Ensure compliance with IT policies, standards, and security measures.


• Collaborate with other IT staff and stakeholders to improve IT service delivery and customer satisfaction.

Qualifications:


• Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.


• At least 3-5 years of experience in IT service desk or technical support roles.


• Advanced knowledge and skills in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.


• Excellent communication, problem-solving, and customer service skills.


• Ability to work independently and as part of a team.


• Ability to prioritize and manage multiple tasks and deadlines.


• Certifications in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS, are preferre

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