Food and Beverage Manager

2 weeks ago

Dumaguete, Central Visayas, Philippines ECE Contact Centers Full time ₱660,000 per year

Job Summary

The Food and Beverage (F&B) Manager is responsible for overseeing the entire food service operation of ECE, ensuring that over 2,500 employees receive high-quality, nutritious, and well-prepared meals every day. This role ensures efficient coordination with catering partners, kitchen staff, and facility teams to deliver consistent service that reflects ECE's "People First" culture. The F&B Manager safeguards food quality, safety, and dining satisfaction while maintaining operational efficiency and cost control.

Key Responsibilities

Operational Management

  • Supervise daily meal production, preparation, and distribution across all shifts in a 24/7 BPO setting.
  • Develop and implement Standard Operating Procedures (SOPs) for kitchen operations, food handling, and sanitation.
  • Coordinate closely with catering vendors and internal teams to ensure on-time and accurate meal service.
  • Oversee logistics of meal delivery to different operational floors and employee areas.

Quality and Compliance

  • Ensure strict compliance with DOH, BFAD, and LGU food safety and sanitation standards.
  • Conduct regular inspections of kitchen facilities, storage areas, and dining spaces.
  • Implement a structured employee feedback system to evaluate meal satisfaction and drive menu improvements.
  • Maintain accurate records of temperature logs, sanitation reports, and quality audits.

Budgeting and Cost Control

  • Develop and manage the F&B budget, monitoring expenses, and ensuring adherence to cost-per-meal targets.
  • Review vendor contracts and pricing to achieve maximum value for ECE.
  • Track inventory levels, minimize food wastage, and enforce proper stock rotation practices.

People and Vendor Management

  • Lead, train, and supervise F&B staff, including kitchen personnel and service crews.
  • Evaluate vendor performance and address service issues promptly.
  • Work collaboratively with HR and Admin in promoting wellness-oriented and culturally appropriate meal options.
  • Ensure manpower scheduling supports all shifts, including night operations and weekends.

Strategic Initiatives

  • Design and implement innovative meal programs that promote employee well-being and engagement.
  • Spearhead sustainability initiatives such as waste reduction and eco-friendly packaging.
  • Develop contingency plans for supply chain disruptions, power outages, or emergencies affecting food service.

Qualifications

Education:

  • Bachelor's degree in Hotel and Restaurant Management, Culinary Arts, Business Administration, or a related field.

Experience:

  • At least 5 years of solid experience in managing large-scale F&B operations (corporate, institutional, or industrial settings).
  • Experience handling high-volume meal operations (1,000+ pax daily) is highly preferred.
  • Proven success in vendor management, cost control, and compliance with food safety regulations.

Skills and Competencies:

  • Strong leadership and operational management skills.
  • Excellent interpersonal, communication, and negotiation abilities.
  • In-depth understanding of nutrition, menu planning, and large-scale kitchen logistics.
  • Proficient in MS Office and familiar with inventory management systems.
  • Flexible to work in a 24/7 operational environment.

Performance Indicators

  • Employee meal satisfaction scores.
  • Cost efficiency within budget limits.
  • Compliance with sanitation and safety standards.
  • Vendor reliability and performance.
  • Reduction in food waste and operational incidents.

Why Join ECE

At ECE, we believe that a satisfied, well-nourished workforce is the foundation of great service. As our Food and Beverage Manager, you'll play a critical role in sustaining our people-centered culture by ensuring every meal served to our employees reflects our values of excellence, care, and continuous improvement.

Job Type: Full-time

Pay: Php45, Php55,000.00 per month

Work Location: In person

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