Food And Beverage Supervisor

Job Summary

Responsible for overseeing the day-to-day operations of all food and beverage outlets within the property. This role ensures that service standards are consistently met or exceeded, staff are well-trained and motivated, and guest satisfaction remains a top priority. This role also involves supervising staff, maintaining inventory, menu creation/development and supporting the execution of events and promotions to drive revenue and enhance the guest experience.

Qualifications

• Bachelor's Degree in Hospitality Management or equivalent
• Certification in responsible alcohol service is a plus, Basic Food handling, First Aid training, and
• others.
• At least 1-2 years experience in F&B operations, minimum (1) year in the required role.
• Strong leadership and team management skills.
• Exceptional customer service and communication abilities.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Knowledge of food safety and health regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Willing to be assigned in Dumaguete City

Job Responsibilities

Staff Supervision:

• Supervise and provide guidance to F&B staff, including servers,

bartenders, hosts/hostesses, and support staff.

• Schedule shifts and allocate duties, ensuring optimal staffing levels

during peak hours and events.

• Conduct pre-shift meetings and provide clear instructions to staff.

• Employee Basic Training, Professional development & Skills Training.

Guest Service:

• Ensure high levels of customer satisfaction by monitoring service quality,

responding to guest feedback, and resolving any service-related issues

promptly and professionally.

• Interact with guests, addressing inquiries, special requests, and

resolving complaints to maintain a positive guest experience.

Operations Management:

• Oversee day-to-day F&B operations, including restaurant, bar, banquet,

and room service outlets.

• Ensure smooth service flow, efficiency, and adherence to established

service standards.

Inventory Management:

• Monitor and control inventory levels of food, beverages, and supplies to

minimize waste and control costs.

• Coordinate with the kitchen and procurement to ensure timely

restocking.

Financial Management:

• Assist in managing the F&B department budget, including tracking

expenses, revenue, and cost control measures.

• Prepare reports, analyze financial data, and provide recommendations to

optimize financial performance.

• Basic Costing Knowledge, Cost Controlling, Budgeting & Forecasting.

Safety and Compliance:

• Ensure compliance with health and safety regulations, liquor laws, and

food safety standards.

• Conduct regular safety inspections and staff training on safety protocols.

Event Coordination:

• Assist in planning and executing special events, private functions, and

catering services.

• Coordinate event details with clients and oversee the F&B team's

performance during events.