Customer Service Representative
2 weeks ago
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.
Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:
Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.Curiosity. We want to know you, what makes you tick and what it will take to help you grow.Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.Integrity. Integrity is standing up for what we believe is right and living by our highest values.Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don't just take our word for it; experience the growth yourself
If you don't know where to start, check us out at
DUTIES AND RESPONSIBILITIES
● A genuine passion for delivering outstanding customer service with empathy and professionalism.
● Proficiency with customer support platforms (e.g., Zendesk, Gorgias, or similar) and Microsoft Office/Google Suite.
● Operate in a professional, fast-paced environment that demands accuracy, multitasking, and effective communication to resolve issues efficiently.
● Engage with customers thoroughly understand their needs and provide comprehensive solutions on the first interaction.
● Actively listen to, assess, and address customers' concerns by offering tailored solutions through calls, email, chat and sms.
● Learn and adapt to new information and technology platforms.
● Engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.
MINIMUM REQUIREMENTS AND QUALIFICATIONS
● Collaborative and proactive attitude with a willingness to learn.
● Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' purchase experiences.
● Commits to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
● Has a dependable team-player attitude with an understanding that calls must be handled immediately.
● Can engage with customers – begin a conversation, anticipate what questions a customer will have, actively share information using plain language, build rapport, and handle objections.
● Is comfortable receiving ongoing performance feedback and coaching.
EDUCATION AND/OR EXPERIENCE
● At least 2 years in college or equivalent
WORK SET UP
● Hybrid
About Enshored
Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
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