Quality Team Lead

6 days ago

Manila, National Capital Region, Philippines Gratitude Inc Full time ₱45,000 - ₱50,000 per year

Position: Quality Team Lead

Location: Eastwood, Quezon City

Salary: 45K to 50K

Work set up: On-site

Work shift: Shifting

Target start date: ASAP

Headcount: 1

Recruitment Process: 2 interviews and assessment

***Former Tech Mahindra employees are not eligible for rehire, either directly or through a third party***

Responsibilities:


•Drive process improvement and other quality tools for process performance measurement and standardization


•Ensure Process compliance


• Mentor and lead the quality team


•Plan for effective resource utilization and process target alignment


•Drive and track process parameters critical to quality and process


•Adopting best practices, ensuring meetings of SLA's


• Contribute to the development of the short and long-term goals of the process


•Ensure client quality targets are met & exceeded


•Driving quality initiatives in the team

Qualifications:


•Experience in BPO transactional quality is required


• Experience in handling/supporting any BPO Sales account is required


•Undergraduates/Graduates - Any discipline


•At least 2 years of relevant experience


•Excellent written and verbal communication


•Excellent people management, man management skills


•Strong interpersonal and influencing abilities


•Good process management skills · Able to think strategically, and develop business plans


•Able to work in terms of business opportunities, growth, and revenue


•Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting


•The candidate should have excellent problem-solving capabilities and lateral thinking skills


•Good to work onsite on the shifting schedule


•Amenable to start immediately


•No job hoppers within one year, and recent experience is required — no outdated experience.

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