Team Lead

8 hours ago

Manila, National Capital Region, Philippines PEO Consulting Limited Full time


Job Title: Team Leader

Nature of the Account: Travel

Location: 100% Onsite in Manila

Work Shift: US Business Hours

Type of Support: Voice Support

Salary: Up to PHP 38,000 (Open for Negotiation)

Job Description:

We are seeking a dynamic and experienced Team Leader to join our team, supporting a Travel account. This is a 100% onsite position based in Manila, where you will oversee a team providing voice support during US business hours. The ideal candidate will have a proven track record as a Team Lead, particularly in collections, and a passion for delivering exceptional service to customers.

Key Responsibilities:
  • Lead and manage a team of agents, ensuring they meet key performance metrics and quality standards.
  • Provide guidance, training, and motivation to the team, fostering a positive and productive work environment.
  • Monitor and evaluate team performance, offering feedback and implementing performance improvement strategies.
  • Handle escalations and resolve complex customer issues in a timely manner.
  • Ensure adherence to policies and procedures while delivering superior voice support services to clients.
  • Drive team productivity and ensure consistency in service delivery during US business hours.
  • Conduct regular team meetings and one-on-one coaching sessions to support employee development.
  • Maintain clear and effective communication with clients and stakeholders.
Qualifications:
  • College Graduate or Undergraduate (2nd Year Completed)
  • Minimum of 2+ years of experience as a Team Leader, preferably in a customer support environment.
  • Must have Collections Experience.
  • Excellent verbal and written communication skills in English.
  • Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
  • Ability to handle customer complaints and resolve issues efficiently.
  • Detail-oriented and able to work independently as well as part of a team.
How to Apply:

If you meet the qualifications and are ready to take on a leadership role in a fast-paced environment, send your updated CV to



Working Place:

Manila

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