Quality Assurance Lead

6 days ago

Manila, National Capital Region, Philippines Monee Full time ₱1,500,000 - ₱2,500,000 per year

The primary function of a KYC Quality Analyst Lead is to ensure that the organization's KYC processes and procedures are compliant with regulatory requirements and industry standards. The focus is on reviewing, assessing, and improving the quality and accuracy of customer information and documents gathered during the onboarding and due diligence processes.

Responsibilities:

  • Conduct quality reviews of the applications processed by the agents.
  • Collaborate with various stakeholders to come up with projects based on findings and improve the existing processes.
  • Conduct refreshers, calibration sessions, quality talks and roadshows.
  • Participate in process alignment discussions with the operations team and other concerned teams.
  • Recognize and escalate critical issues, potential risks, and discrepancies found during quality checks.
  • Work closely with KYC Operations, Compliance teams, and other relevant departments to ensure a consistent and compliant KYC process.
  • Perform adhoc tasks as required.

Qualifications:

  • With at least 3 years of related experience
  • Amenable for hybrid set-up. (4x a week onsite and once a week WFH.)
  • Can work in Ortigas, Mandaluyong
  • At least 3 years of relevant experience
  • With experience in team management

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