HR Operations Professional

4 days ago

Makati City, National Capital Region, Philippines Avaloq Full time

Position Overview

The Global HR Operations & Service Delivery team provides end-to-end HR services across multiple countries, ensuring compliance, accuracy, and efficiency in all HR processes. We work closely with Global HR, local HR Managers, regional teams, and employees to deliver consistent HR support, while continuously improving systems and processes. Being part of the HRO team means contributing locally while collaborating globally, sharing best practices, and supporting our people across borders.

As part of this team, you will support our legal entities in the Philippines and contribute to HR services across the Asia region. In your role, you will be responsible for HR administration tasks across the full employee lifecycle, ensuring compliance with Philippine labour law and delivering reliable support to all stakeholders.

Your key tasks

  • Manage HR administration across the full employee lifecycle, including onboarding, employment changes, compensation and benefits administration, leave management, and offboarding.
  • Prepare and manage employee documentation (contracts, amendments, confirmation letters, termination letters) and maintain personnel files.
  • Maintain accurate and compliant employee data in HRISs, ensuring integrity and confidentiality.
  • Serve as the first point of contact for employees, providing advisory and support through the HR ticketing system to ensure consistent and timely solutions.
  • Ensure compliance with Philippine labour law, social security, and other statutory requirements.
  • Manage relationships with external vendors (e.g., payroll and benefits providers) and coordinate with statutory authorities (e.g., SSS, PhilHealth, Pag-IBIG) to ensure compliance and timely service delivery.
  • Support payroll activities to ensure accuracy and compliance.
  • Conduct HR audits to ensure alignment with local standards, statutory rules, and internal policies.
  • Contribute to HR process optimization, projects, initiatives, and engagement activities to help improve efficiency and employee experience.
  • Liaise with the regional HR operations contact to ensure alignment, escalation management, and consistent delivery across the region.
  • Collaborate with HR colleagues across Asia and globally to deliver consistent and compliant HR support.

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