Customer Care Analyst

1 day ago

Quezon City, National Capital Region, Philippines The Nippon Telegraph and Telephone Corporation (NTT) Full time ₱300,000 - ₱450,000 per year
Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President's Choice Financial

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.

• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.

• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

• Remain current on program information and business initiatives, as well as corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.

• Accurately complete appropriate documentation for each transaction.

• End each call by completing all required activity in order to fulfill customer requests.

Requirements:

• Excellent communication skills, both verbal and written.

• Fluent in English

• Demonstrated analytical and problem-solving skills.

• Demonstrated ability to work within time constraints.

• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).

• Positive attitude and demonstrated ability to perform in a team-based environment.

• Professional and pleasant telephone manner.

• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.

• Experience working in a call center environment specifically in a customer service role.

• Previous Financial Services experience would be considered an asset.

  • Senior Analyst Escalations, Customer Care

    5 days ago

    Quezon City, National Capital Region, Philippines Western Union Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Analyst Escalations, Customer Care – Quezon City, PhilippinesAre you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...

  • Customer Care Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines HelloConnect Inc. Full time ₱150,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines HelloConnect Inc. Full time ₱15,000 - ₱30,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines HelloConnect Full time ₱200,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Unify CX Full time ₱250,000 - ₱500,000 per year

    Unify CX is looking for an extraordinary Customer Care Specialist to join our motivated and ambitious team.What Will You Do?As a Customer Care Specialist, you are responsible for providing exceptional service by handling complex customer inquiries, resolving issues efficiently, and offering tailored solutions. This role involves a deeper understanding of the...

  • Customer Care Officer

    1 day ago

    Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱200,000 - ₱250,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Officer

    1 day ago

    Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱250,000 per year

    WE ARE HIRING: CUSTOMER CARE OFFICERS (Store Assistant/Cashier) - SeasonalWe're looking for people who naturally display a "customer comes first" attitude by delivering world-class customer service in doing the following:Key Responsibilities:Entertain walk-in customers for orders and dealership applicationsEducate customers on the benefits of natural and...

  • Customer Care Associate

    7 days ago

    Quezon City, National Capital Region, Philippines YGC Cars (Honda Isuzu Geely) Full time ₱150,000 - ₱250,000 per year

    The Customer Care Associate is responsible for acquiring possible customers for service based on the data analyzed and generated. He/she arranges the possible and existing customers' service appointment, acquire initial information needed before the unit is serviced, and conduct after service surveys.Job Requirements:Candidate must be a graduate of any...

  • Customer Care Officer

    5 days ago

    Quezon City, National Capital Region, Philippines MOLDEX COMPANIES Full time ₱250,000 - ₱500,000 per year

    DUTIES AND RESPONSIBILITIES:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...

  • Seasonal Customer Care Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱20,500 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the leading brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job Description:We're looking for people who naturally display a "customer comes first" attitude by delivering world class...