Application Support Specialist
2 weeks ago
Responsibilities
· - Provide school-facing support for UKG, SCW, and other education-related platforms.
· - Troubleshoot issues, document solutions, and escalate complex cases.
· - Assist in training and adoption of new tools at the school level.
· - Maintain knowledge base documentation and user guides.
Qualifications
· - 2–4 years in application support or customer-facing IT roles.
· - Strong communication and customer service orientation.
· - Experience with HRIS, ERP, or SIS platforms preferred.
· - Ability to manage multiple school relationships effectively.
Key Performance Indicators (KPIs)
· - School satisfaction scores ≥ 85%.
· - Adoption of supported platforms ≥ 90%.
· - Tickets closed within SLA ≥ 90%.
Work Setup: Remote
Work Schedule: Nightshift
Job Types: Full-time, Permanent
Pay: Php45, Php75,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Work from home
Application Question(s):
- Do you have experience supporting HRIS, ERP, or SIS platforms?
- Are you willing to work on a nightshift schedule?
Experience:
- application support: 2 years (Required)
Work Location: Remote
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