CSR Non Voice Account

23 hours ago

Bonifacio Global Metro Manila, Philippines YWA HUMAN RESOURCE CORPORATION Full time

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking an experienced Customer Service Representative to join our growing team. This is a full-time role based in Bonifacio Global City, Taguig City Metro Manila, offering a 10K signing bonus for qualified candidates. As a CSR Non Voice Account, you will be responsible for providing exceptional customer service and support to our clients through various non-voice channels.

What you'll be doing

  1. Respond to customer inquiries and requests promptly and efficiently via email, chat, and other non-voice channels
  2. Troubleshoot and resolve customer issues in a professional and courteous manner
  3. Maintain accurate records and documentation of all customer interactions
  4. Identify opportunities to improve customer satisfaction and suggest process improvements
  5. Collaborate with cross-functional teams to ensure seamless customer experiences
  6. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role
  2. Strong verbal and written communication skills in English
  3. Excellent problem-solving and critical thinking abilities
  4. Proficient in using computer applications and basic office software
  5. Ability to work in a fast-paced, deadline-driven environment
  6. A team player with a positive attitude and a passion for customer service

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to the 10K signing bonus, we offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth. We also prioritise work-life balance, with flexible working arrangements and wellness initiatives to support our employees' well-being.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of human resource solutions, offering a range of services including recruitment, training, and HR consulting. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional results for our clients. Our talented and diverse team is the driving force behind our success, and we are always looking for passionate individuals to join our growing organisation.

Apply now to become part of the YWA HUMAN RESOURCE CORPORATION' team

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